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Accenture

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3.9

based on 53.8k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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Top Rated IT/ITES Company - 2024

27590 Accenture Jobs

HR Service Delivery Analyst

Accenture Solutions Pvt Ltd

3.9

based on 53.8k Reviews

3-5 years

₹ 4.6 - 8.88L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

HR Service Delivery Analyst

Accenture

posted 17d ago

Job Role Insights

Flexible timing

Key skills for the job

Recruitment Workday HR Operations Human Resource Management SAP SuccessFactors Payroll

+ 10 more

Job Description

Skill required: Payroll - Payroll Process Design

Designation: HR Service Delivery Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

Language - Ability:English - Advanced

What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis Role involves deeper understanding of the Payroll Admin & Leveraging expertise to solve specific problems pertaining to Payroll.Train & develop Team s Functional knowledge Administer Satisfaction surveys & General Support to Client employees and communication.Payroll experience into US/UK/InternationalProcess Support :

Read, understand and analyze client process as per the business rules as a subject matter expert.

Execute the process accurately and timely as a hands-on processor.

Master the given process and help the team members to overcome process related queries

Escalate issues and seek advice when faced with complex issues/problems.

Pay close attention to quality of written and verbal English skills within Team.

Creates a logical plan, realistic estimates and schedule for an activity or project segment.

Ensure LWI's are followed and updated regularly and train the team members on process updates.

Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.The Payroll Process Design team focuses on processing HR and Payroll Data in payroll applications on time and accurately in an agreed Payroll application as per agreed timelines. The team is responsible for addressing Employee and HR queries related to payroll inputs in a timely and accurate manner, work with Payroll Providers or 3rd Party Vendors to research and provide resolution. The team is also responsible for performing checks and validations on the payroll reports, variance analysis, and reasonability checks between current and previous payroll and resolving payroll problems within the confines of established policies & procedures using relevant payroll system. The team may also work on designing processes for performing payroll preparation, pay-slip calculation, post-payroll registration (e.g. accounting booking, payments, social security), recurring statutory forms submission.

What are we looking for?

Strong analytical skills

Commitment to quality

Written and verbal communication

Detail orientation

Adaptable and flexible

Knowledge of Payroll Processes.

Successfactors Experience is a plus

HR Domain certification/Payroll Certification would be a plus

Strong MS Office and Excel skills

Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels

Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.

Resilience and ability to work under pressure

Good organizational, prioritization and multi-tasking skills to deliver to deadlines

Analytical and problem-solving skills.

Demonstrate high levels of confidentiality

Attention to detail & quality driven – in communications and all system transactions

Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate

Basic Leadership and coaching skills

Team Work & Collaboration

Self driven

Flexibility to work in Shifts.

Results / target oriented

Multi-cultural awareness

Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique.

Roles and Responsibilities: "

In this role you are required to do analysis and solving of increasingly complex problems

Your day to day interactions are with peers within Accenture

You are likely to have some interaction with clients and/or Accenture management

You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments

Decisions that are made by you impact your own work and may impact the work of others

In this role you would be an individual contributor and/or oversee a small work effort and/or team

Please note that this role may require you to work in rotational shifts

Process Support :

Read, understand and analyze client process as per the business rules as a subject matter expert.

Execute the process accurately and timely as a hands-on processor.

Master the given process and help the team members to overcome process related queries

Escalate issues and seek advice when faced with complex issues/problems.

Pay close attention to quality of written and verbal English skills within Team.

Creates a logical plan, realistic estimates and schedule for an activity or project segment.

Ensure LWI's are followed and updated regularly and train the team members on process updates.

Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation equirements.

Perform â"Root Cause Analysisâ" on issues faces and suggest appropriate corrective action for current remediation and future control.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.

Participates in various internal or client initiatives related to Process.

Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Team Support:

Plan proper allocation of work.

Support Team lead / Manager with Daily stats / reporting and MOS. Update process metrics on daily basis and maintain MIS.

To be available on the floor through the day to resolve process related issues.

Participate in Team building activities & Organizational initiatives.

Complete training need analysis for the team on timely manner through quality reports and knowledge tests

Follow the Quality Check and Audit mechanism within process to ensure delivery on SLA's.

Ensure and maintain the security and confidentiality of client data."
Qualifications
Any Graduation

Employment Type: Full Time, Permanent

Read full job description

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What people at Accenture are saying

3.6

Rating based on 54 HR Service Delivery Analyst reviews

Anonymous · Customer Success, Service & Operations in Hyderabad / Secunderabad

Likes

Only good thing to talk is learning and development

Skill development - Good

Dislikes

Work culture, pressure, managers, work life balance, salary and benefits, promotions and appraisals

Promotions - Poor

+1 more

Read 54 HR Service Delivery Analyst reviews