Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Microsoft Teams Infrastructure
Good to have skills :Workplace Technology Solutions
Minimum 5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Microsoft Teams Infrastructure. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. You will play a crucial role in ensuring smooth operations and providing excellent support to our clients.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Assist clients in troubleshooting and resolving issues related to Microsoft Teams Infrastructure.

Collaborate with cross-functional teams to ensure timely resolution of client issues.

Provide technical guidance and support to clients in utilizing Microsoft Teams Infrastructure effectively.

Stay updated with the latest trends and advancements in Microsoft Teams Infrastructure.

Identify opportunities for process improvements and suggest innovative solutions.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft Teams Infrastructure.

Good To Have Skills:Experience with Workplace Technology Solutions.

Strong understanding of Microsoft Teams Infrastructure and its components.

Experience in troubleshooting and resolving technical issues related to Microsoft Teams Infrastructure.

Knowledge of ITIL processes and best practices.

Excellent problem-solving and analytical skills.

Effective communication and interpersonal skills.

Ability to work collaboratively in a team environment.
Additional Information:

The candidate should have a minimum of 3 years of experience in Microsoft Teams Infrastructure.

This position is based at our Bengaluru office.

A 15 years full-time education is required.

 Qualifications 
15 years full time education