Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner



Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Backup and Recovery Systems


Good to have skills : NA
Minimum
2  year(s) of experience is required


Educational Qualification : 15 years full time education

Rubrik AdministrationRole DescriptionProvide Subject matter expert support, responsible for ensuring availability and performance of Pure storage Infrastructure. Responsible for troubleshooting and problem solving. Responsible for improvement and Administration of Pure Storage.Must have skills

Rubrik Administration.

Rubrik backup technologies

NetBackup AdministrationGood To have skills:

SAN technologies (HDS, Pure, IBM,)

Exposure to Cloud Platform.

Cohesity, DPS, Commvault, data protector.Key Responsibilities

Strong expertise in Rubrik Administration.

Work to deliver high availability, security, manageability, and reliability of the managed backup services.

Experience with / exposure to storage SAN technologies (HDS, Pure, IBM,)

Experience with / exposure to data protection products such as Rubrik and NetBackup

Work with team to validate and enhance documentation of procedures and processes.

Perform daily backups of all designated servers, applications, and data stores.

Monitor the Rubrik environment for errors, alerts, and potential issues.

Diagnose and troubleshoot basic Rubrik backup and recovery problems.

Perform user account management and access controls within the Rubrik platform.

Restore data from backups to meet user requests and disaster recovery scenarios.

Participate in the development and implementation of data protection policies and procedures.

Document processes and procedures related to Rubrik administration.

Work closely with other IT staff to ensure a seamless integration of Rubrik with the overall IT infrastructure.

Technical Experience

Min 5 years exp in Rubrik installation, configuration, monitoring dashboard, deploying agents, Integration with Cloud in bucket configuration, troubleshooting backup failures.

Working experience with Rubrik Backup Technology.

Hands on Experience in Rubrik Backup & Restore (VM, SQL Snappable, SAP Hana, Oracle Snappable).

Hands on Experience in Rubrik Security cloud (RSC)

Troubleshoot Rubrik Backup Failures or performance related issues

In Rubrik, should be able to create new SLA, File Set, Backup Schedule, Retention, Archiving to Cloud, Replication

Strong Experience in DC backup implementation, solution and Design

Experience in Configuration of Cloud Archive with Azure with the help of backup tool.

Hosts with backup tool, Protecting VMWare, Views, Archive and Recovery, Replication and DR, sizing basics.

Strong knowledge on multiple tools, Specially NextGen backup tool

Understand DC wise backup tool implementation, transformation, migration.

Approach to cloud transformation, Managing, backup Cluster Capacity and Space Usage Snapshot Scheduling Deep dive.

Backup Configuration, recovery, disaster recovery.

All type of backup configuration knowledge (Database, MSSQL, VM, FS etc.),

Strong knowledge of NextGen backup technology like Cohesity, Rubrik, DPS, Commvault, data protector and NetBackup.

Rubrik integration with Nutanix AHV and VMware hypervisors
Professional Attributes

Flexible with rotation shifts

Good analytical Skill

Ability to document technical knowledge

Excellent problem-solving and analytical skills

Good communication, teamwork, and negotiation skills

The ability to work to tight deadlines under pressure

Good organizational skills

Flexibility and Adaptability

The ability to create and maintain strong working relationships with colleagues and customers
Educational Qualification

Bachelors or master's at Computer Science or equivalent
Qualifications 
15 years full time education