Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Service Desk Management



Good to have skills :NA
Minimum



15 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:

Expected to be a SME with deep knowledge and experience.

Should have Influencing and Advisory skills.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Expected to provide solutions to problems that apply across multiple teams.

Ensure effective communication between clients and technical teams.

Troubleshoot and resolve technical issues promptly.

Document and maintain records of client interactions and solutions.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Service Desk Management.

Strong understanding of ITIL framework.

Experience in incident management and problem resolution.

Knowledge of remote desktop tools and ticketing systems.

Good To Have Skills:Experience with IT service management platforms.
Additional Information:

The candidate should have a minimum of 15 years of experience in Service Desk Management.

This position is based at our Bengaluru office.

A 15 years full-time education is required.


Qualifications

15 years full time education