AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
299 Microland Jobs
Senior Lead - Problem Management
Microland
posted 13hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Education Qualification :
Engineer - B.E / B.Tech / MCA
Certification Mandatory / Desirable :
Technology | IT Service Management Certifications | ITIL Intermediate Certificate
Details:
Will be responsible to own the process and the supporting documentation for the process with limited supervision.This includes accountability for setting policies and providing direction for the development, design and integration of the process as it applies to other applicable frameworks and related ITSM processes being used and / or adopted in the organization.The Process Owner will be accountable for the overall health and success of the Problem Management Process
1) Participate in post mortem meetings and drive service providers to identify root cause including well defined corrective/preventative action plans
2) Manage problem record lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded and tracked to resolution in line with agreed
3) resolution plans;
4) Strong exposure to Service Now with a clear understanding of how tools should be used to support problem management process activities.
5) Pro-actively identify operational issues and trends;
6) Provides appropriate reporting and drive resolution working directly with Service Providers;
7) Monitors problem management performance metrics and Key Performance Indicators (KPIs);
8) Creating and updating of Problem Records
9) Organising and chairing Problem Investigation and Problem Review Meetings
10) Driving investigations to identify the root cause of Problems, mitigating actions and service improvement initiatives (Including People, Process and Technology elements)
Engineer - B.E / B.Tech / MCA
Certification Mandatory / Desirable :
Technology | IT Service Management Certifications | ITIL Intermediate Certificate
Details:
Will be responsible to own the process and the supporting documentation for the process with limited supervision.This includes accountability for setting policies and providing direction for the development, design and integration of the process as it applies to other applicable frameworks and related ITSM processes being used and / or adopted in the organization.The Process Owner will be accountable for the overall health and success of the Problem Management Process
1) Participate in post mortem meetings and drive service providers to identify root cause including well defined corrective/preventative action plans
2) Manage problem record lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded and tracked to resolution in line with agreed
3) resolution plans;
4) Strong exposure to Service Now with a clear understanding of how tools should be used to support problem management process activities.
5) Pro-actively identify operational issues and trends;
6) Provides appropriate reporting and drive resolution working directly with Service Providers;
7) Monitors problem management performance metrics and Key Performance Indicators (KPIs);
8) Creating and updating of Problem Records
9) Organising and chairing Problem Investigation and Problem Review Meetings
10) Driving investigations to identify the root cause of Problems, mitigating actions and service improvement initiatives (Including People, Process and Technology elements)
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Lead roles with real interview advice
What people at Microland are saying
Senior Lead salary at Microland
reported by
10
employees
with 6-12
years exp.
₹12.4
L/yr - ₹24.2
L/yr
28%
less
than the average Senior Lead Salary in India
View more details
What Microland employees are saying about work life
based on 1.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Microland Benefits
View more benefits
Compare Microland with
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
TCS
Compare
Infosys
Compare
LTIMindtree
Compare
L&T Technology Services
Compare
Cyient
Compare
Persistent Systems
Compare
Mphasis
Compare
3i Infotech
Compare
Sify Technologies
Compare
NeoSOFT
Compare
Newgen Software Technologies
Compare
Clover Infotech
Compare
Sonata Software
Compare
Happiest Minds Technologies
Compare
Prodapt
Compare
Test Yantra Software Solutions
Compare
Mastek
Compare
Similar Jobs for you
Microland Bangalore / Bengaluru Office Location
Bengaluru Office
Headquarter
Microland, 1B, Ecospace, Outer Ring Road, Off RMZ Ecospace Internal Rd, Adarsh Palm Retreat, Bellandur
Bengaluru
Karnataka 560103
Karnataka 560103
Share an Interview