Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Premium Employer

Microland

Compare

3.5

based on 1.6k Reviews

Video summary

425 Microland Jobs

Senior Lead - Problem Management

Microland Limited

3.5

based on 1.6k Reviews

8-13 years

Bangalore / Bengaluru

1 vacancy

Senior Lead - Problem Management

Microland

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Project Management Servicenow Incident Management Change Management Service Management ITIL

+ 6 more

Job Description

Education Qualification :
Engineer - B.E / B.Tech / MCA

Certification Mandatory / Desirable :
Technology | IT Service Management Certifications | ITIL Intermediate Certificate

Details:
Will be responsible to own the process and the supporting documentation for the process with limited supervision.This includes accountability for setting policies and providing direction for the development, design and integration of the process as it applies to other applicable frameworks and related ITSM processes being used and / or adopted in the organization.The Process Owner will be accountable for the overall health and success of the Problem Management Process

1) Participate in post mortem meetings and drive service providers to identify root cause including well defined corrective/preventative action plans
2) Manage problem record lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded and tracked to resolution in line with agreed
3) resolution plans;
4) Strong exposure to Service Now with a clear understanding of how tools should be used to support problem management process activities.
5) Pro-actively identify operational issues and trends;
6) Provides appropriate reporting and drive resolution working directly with Service Providers;
7) Monitors problem management performance metrics and Key Performance Indicators (KPIs);
8) Creating and updating of Problem Records
9) Organising and chairing Problem Investigation and Problem Review Meetings
10) Driving investigations to identify the root cause of Problems, mitigating actions and service improvement initiatives (Including People, Process and Technology elements)

Employment Type: Full Time, Permanent

Read full job description

Prepare for Senior Lead roles with real interview advice