Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner



Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Service Desk ID Administration, Service Desk Management


Good to have skills :NA
Minimum

0-2 year(s) of experience is required


Educational Qualification :Graduate

Summary:As an Application Tech Support Practitioner, you will be responsible for providing technical support to clients and resolving their issues related to Service Desk ID Administration. Your typical day will involve communicating with clients, identifying their issues, and designing solutions based on your deep product knowledge.
Roles & Responsibilities:

Provide technical support to clients and resolve their issues related to Service Desk ID Administration.

Communicate with clients to accurately define their issues and design solutions based on deep product knowledge.

Collaborate with cross-functional teams to ensure timely resolution of client issues.

Maintain accurate records of client interactions and issue resolutions.
Professional & Technical Skills:

Must To Have Skills:Service Desk Management.

Good To Have Skills:Knowledge of ITIL framework.

Strong understanding of Service Desk ID Administration.

Experience in providing technical support to clients.

Excellent communication and interpersonal skills.
Additional Information:

The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of providing technical support to clients.

This position is based at our Bengaluru office.

 
Qualifications 

Graduate