Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Network Infrastructures


Good to have skills :NA
Minimum

12 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels.
Roles & Responsibilities:

Expected to be an SME

Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Expected to provide solutions to problems that apply across multiple teams

Ensure smooth functioning of production and development systems

Perform hardware and software support

Troubleshoot and resolve issues at L1 and L2 levels
Professional & Technical Skills:

Must To Have Skills:Proficiency in Network Infrastructures

Strong understanding of network infrastructures

Experience in configuring and maintaining network devices

Knowledge of network protocols and technologies

Familiarity with network security principles
Additional Information:

The candidate should have a minimum of 12 years of experience in Network Infrastructures

This position is based at our Bengaluru office

A 15 years full time education is required


Qualifications
15 years full time education