Delivery Lead Manager

Skill required: Compensation & Benefits - Compensation Administration Process Design


Designation: Delivery Lead Manager


Qualifications:BCom/MCom/Master of Business Administration


Years of Experience:13 to 18 years


What would you do?
The Manager will be part of a dynamic team that is responsible for the administration of Payroll, Pension & Benefits to our colleagues. They will focus on operational process standards and process improvement in the Colleague Support Contact Centre area. Identify and drive improvement of procedures, colleague interaction approaches, support tools, communication of operational changes and enhancements, and compliance to operating procedures. Will develop standard methodologies, improvements, and innovation opportunities with a data-driven approach.Responsibilities may include, but are not limited to:

Lead a team of colleagues who provide a large range of support to the business to assist with problem resolution or providing information. This role also oversees the data analysis and reporting team.

Applies subject matter expertise, root cause analysis, and business relationships to drive continuous improvement in contact center; leads new initiatives to improve metrics and reduce inquiries; and identifies trends and lead improvement initiatives

Lead operations for testing and rollout of new programs or practices; plans and leads project and support activities that respond to current and projected organizational needs; scopes projects, facilitates planning, establishes milestones, coordinates team efforts, improves resource utilization, and provides guidance; and monitors adherence to master plans and schedules, conducts risk analysis, produces management reports, and makes appropriate recommendations for problem resolutions and workarounds

Collaborate closely with internal & external business partners to drive improvements in systems, reporting tools, training materials, or any other tools required to improve the team.

Develops new control systems (i.e., observation, reports, dashboards) to allow for continual operational improvement

Plan and monitor the implementation of improvement initiatives.


What are we looking for?

Workday Payroll Accounting

Voluntary Benefits

Absenteeism Management Process Design

Compensation Program Design

Problem-solving skills

Strong analytical skills

Written and verbal communication

Risk management

Thought leadership

Consistent track record of influencing and driving business improvement decisions.

Experienced people leader and coach.

Ability to juggle multiple conflicting priorities and objectives, while adhering to strict timelines and maintaining a positive demeanor

Critical thinking ability, analytical mindset and professional judgement

Professionalism, integrity, and respect for confidentiality

Can work in a fast-paced work environment

Excellent communication skills & the ability to work at all levels of an organization

Roles and Responsibilities:

In this role you are required to identify and assess complex problems for area of responsibility

The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors

Requires adherence to strategic direction set by senior management when establishing near-term goals

Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach

Some latitude in decision-making in involved

you will act independently to determine methods and procedures on new assignments

Decisions individual at this role makes have a major day to day impact on area of responsibility

The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts
Qualifications
BCom,MCom,Master of Business Administration