HR Service Delivery Associate

Skill required: Employee Services - Workday Talent Management


Designation: HR Service Delivery Associate


Qualifications:Any Graduation


Years of Experience:1 to 3 years


What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsComplete the transactional and administrative activities performed by the Client's service HR Shared Services organization. Responsible for The Client's service data entry into our HR systems (including but not limited to PeopleSoft, Taleo and Learning Management System), back office activities related to HR processes (includes but not limited to Personnel Administration, Organizational data maintenance and Compensation Administration), and related recordkeeping. Resolve inquires from employees, managers and division HR for standard HR policies and procedures.Employee Services - More into query/case managementThe Workday Talent Management team is responsible for designing, developing, implementing, and managing business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization.


What are we looking for?
Goof verbal ability and communicationMust possess working knowledge of various Human Resource practices and functional areas, including cross functional integration points; excellent customer service and strong communication skills are required; must be able to work on various tasks and prioritize accordingly and be able to leverage analytical skills in order to comprehend and interpret policies, instructions, correspondences, etc. to make time sensitive decisions with little direction; must possess high degree of professionalism, persistence and follow-up; must be detail oriented with the ability to follow up on multiple tasks at a time with a high sense of urgency; a thorough understanding of data flow among different HR systems is required; must be able to work independently and in a team environment; must be proficient in using required Microsoft Office products, including but not limited to Excel.

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

Provide customers (employees, managers, and division HR) accurate, consistent and timely responses and explanations covering a variety of topics, from general HR policy to HR systems support (includes but not limited to Employee Lifecycle transactions, Employee Handbook inquires, support of on line HR systems)Leverage knowledgebase and other available information to troubleshoot and resolve issues ranging from single questions to highly detailed issuesProcess requests submitted from the divisions, entering data or completing transactional processing into HR systems (PeopleSoft, Taleo and other Talent Management solutions)Complete variety of back office related activities, including but not limited to, responding to requests for data, maintaining personnel files, and preparing spreadsheets for data uploads into various HR systemsLeverage workflow tools to initiate and monitor to completion all activities in work listsConsider impact of HR related transactions on employee pay/payroll processing and coordinate activities and data maintenance accordinglyPartner with HR Operations, HRIS, other HR functional area and third party provider teams to support efficient research and issue resolutionEscalate requests, as needed, to appropriate internal and/or external parties and monitor progress until resolutionPeriodically complete audit and reconciliation of dataUpdate HR Operations procedural documentation for processes supported by HR Shared Services

Qualifications
Any Graduation