Upload Button Icon Add office photos

Accenture

Compare button icon Compare button icon Compare
filter salaries All Filters

17764 Accenture Jobs

Customer Service Senior Analyst - Query Management

5-8 years

Bangalore / Bengaluru

1 vacancy

Customer Service Senior Analyst - Query Management

Accenture

posted 5d ago

Job Role Insights

Flexible timing

Job Description


Skill required:Query Management Service Desk NonVoice Support
Designation:Management Level Senior Analyst
Job Location:Bengaluru
Qualifications:Any Graduation
Years of Experience:5 to 8 years
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and email/chat support to resolve customer issues. This role is aligned to our Service Desk NonVoice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for nonvoice interactions like email, web, and chat.
What are we looking for?
  • Adaptable and flexible
  • Ability to perform under pressure
  • Problemsolving skills
  • Detail orientation
  • Ability to establish strong client relationship "
  • Minimum 2 years' of facetoface experience with clients " "
  • Minimum 1year reporting and data analytics experience" Customer support deal management Worked with international clients "
  • Advanced PC skills on standard suite software (i.e. Microsoft Word, Excel, and PowerPoint)" "
  • Broad knowledge and understanding of Accenture Operations functions, departments and the overall business" "
  • Demonstrated discretion in interaction with a wide range of internal and external contacts and in handling highly sensitive and confidential information acts with tact and diplomacy" "
  • Ability to gather, organize and analyze complex information from several sources and prepare memos/reports for formal distribution and presentation." "
  • Excellent communication skills (oral & written), with an emphasis on building strong working relationships across Accenture Operations" Roles and Responsibilities
  • In this role you are required to do analysis and solving of increasingly complex problems
  • Your day to day interactions are with peers within Accenture
  • You are likely to have some interaction with clients and/or Accenture management
  • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
  • Decisions that are made by you impact your own work and may impact the work of others
  • In this role you would be an individual contributor and/or oversee a small work effort and/or team
  • Please note that this role may require you to work in rotational shifts

  • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Customer Service roles with real interview advice

    Top Accenture Customer Service Interview Questions

    Q1. If insurance premium is paid for an entire year 1st January to 31st December and books get close on 31st March, what will be the accounting ... read more
    Q2. Sum of Even & Odd Digits Problem Statement Create a program that accepts an integer N and outputs two sums: the sum of all even digits and ... read more
    Q3. Case. There is a housing society “The wasteful society”, you collect all the household garbage and sell it to 5 different businesses. Determ ... read more
    View all 3.9k questions

    What people at Accenture are saying

    Customer Service salary at Accenture

    reported by 20 employees
    ₹2 L/yr - ₹7 L/yr
    52% more than the average Customer Service Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.6k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

    Compare Accenture with

    TCS

    3.7
    Compare

    Cognizant

    3.7
    Compare

    Capgemini

    3.7
    Compare

    Infosys

    3.6
    Compare

    Wipro

    3.7
    Compare

    Genpact

    3.8
    Compare

    LTIMindtree

    3.8
    Compare

    Deloitte

    3.8
    Compare

    IBM

    4.0
    Compare

    Nagarro

    4.0
    Compare

    Tech Mahindra

    3.5
    Compare

    Amazon

    4.1
    Compare

    Google

    4.4
    Compare

    PwC

    3.4
    Compare

    NTT DATA, Inc.

    4.0
    Compare

    Mphasis

    3.4
    Compare

    Ernst & Young

    3.4
    Compare

    HCLTech

    3.5
    Compare

    JPMorgan Chase & Co.

    4.0
    Compare

    Microsoft Corporation

    4.0
    Compare

    Similar Jobs for you

    Senior Service Management Analyst at Accenture Solutions Pvt Ltd

    Pune

    5-8 Yrs

    ₹ 7-10 LPA

    Service Manager at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    2-4 Yrs

    ₹ 1-5 LPA

    Service Management Lead at Accenture Solutions Pvt Ltd

    Gurgaon / Gurugram

    7-12 Yrs

    ₹ 9-14 LPA

    Service Management Lead at Accenture Solutions Pvt Ltd

    Indore

    5-10 Yrs

    ₹ 9-13 LPA

    Application Technology at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    2-7 Yrs

    ₹ 4-9 LPA

    Application Technology at Accenture Solutions Pvt Ltd

    Noida

    3-5 Yrs

    ₹ 3-5 LPA

    Management Representative at Accenture Solutions Pvt Ltd

    Coimbatore

    3-8 Yrs

    ₹ 5-10 LPA

    Service Manager at Accenture Solutions Pvt Ltd

    Coimbatore

    3-8 Yrs

    ₹ 5-10 LPA

    Application Technology at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    3-8 Yrs

    ₹ 5-10 LPA

    Service Management Lead at Accenture Solutions Pvt Ltd

    Gurgaon / Gurugram

    5-10 Yrs

    ₹ 7-12 LPA

    Accenture Bangalore / Bengaluru Office Location

    View all
    Bengaluru Office
    71, Cunningham Road, BengaluruBengaluru, India, Bengaluru
    560052

    Customer Service Senior Analyst - Query Management

    5-8 Yrs

    Bangalore / Bengaluru

    5d ago·via naukri.com

    GN - SONG - Service - Service Transformation - Lifesciences

    8-12 Yrs

    Bangalore / Bengaluru

    1d ago·via naukri.com

    GN-Capital Markets-Consultant

    3-8 Yrs

    Mumbai

    1d ago·via naukri.com

    GN-Strategy-Sustainability Strategy- Consultant

    3-5 Yrs

    ₹ 5 - 7L/yr

    Mumbai, Bangalore / Bengaluru

    1d ago·via naukri.com

    GN-Chemicals&Natural Resources-Analyst

    5-9 Yrs

    ₹ 9 - 13L/yr

    Bangalore / Bengaluru

    1d ago·via naukri.com

    GN-Capital Markets-Manager

    3-8 Yrs

    ₹ 14 - 19L/yr

    Gurgaon / Gurugram

    1d ago·via naukri.com

    GN-SONG-MT-Digital Marketing-Programmatic Media-Senior Manager

    12-16 Yrs

    Bangalore / Bengaluru

    1d ago·via naukri.com

    S&C GN - T&O - Instructional Design - Manager

    10-13 Yrs

    Gurgaon / Gurugram

    1d ago·via naukri.com

    GN-Capital Markets-Manager

    3-8 Yrs

    Gurgaon / Gurugram

    1d ago·via naukri.com

    Scheduling Analyst

    3-8 Yrs

    Bangalore / Bengaluru

    1d ago·via naukri.com

    Recently Viewed

    JOBS

    Genpact

    jodhpur

    No Jobs

    JOBS

    Infosys

    Lead

    63 jobs

    SALARIES

    Infosys

    Lead

    unlock blur L/yr

    (167 salaries)

    REVIEWS

    Infosys

    Lead

    4.3

    (8 reviews)

    JOBS

    IBM

    No Jobs

    JOBS

    Oracle

    No Jobs

    JOBS

    Pfizer

    No Jobs

    JOBS

    Browse jobs

    Discover jobs you love

    JOBS

    EVRY India

    No Jobs

    write
    Share an Interview
    How was your last interview experience?
    Rate your experience using AmbitionBox
    Terrible
    Terrible
    Poor
    Poor
    Average
    Average
    Good
    Good
    Excellent
    Excellent