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Accenture

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3.8

based on 56.4k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

17045 Accenture Jobs

Service Delivery Ops Specialist

Accenture Solutions Pvt Ltd

3.8

based on 56.4k Reviews

7-11 years

Navi Mumbai

1 vacancy

Service Delivery Ops Specialist

Accenture

posted 19hr ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Finance Salesforce Accounting Outsourcing Recruitment

+ 10 more

Job Description

Skill required: Order to Cash - Billing Processing

Designation: Service Delivery Ops Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

What would you do?
The incumbent should have good knowledge of the end-to-end Accounts Receivable lifecycle and will be responsible for

Overlook the processes related to Billing & Credit control for specific region

Manage the daily operations-related communications and interactions with internal & client stakeholders by e-mails and calls.

He/she must have worked in a Shared service center for an international client, a BPO organization. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The Billing Processing team focuses on the process of creating and issuing customer invoices. This includes reviewing the list of debit notes raised and identifying any gaps in the process. The role requires a good understanding of invoicing, collections, account receivables, order management, sales order, order processing, order fulfillment, and journal entries. The role may also require following up with the sales team to provide reasons for raising debit notes and un-recognized revenue.What are we looking for?Qualifications:

Minimum 7-10 years of into end to end AR in Finance & Accounting function

BPO experience will be an added advantage but not mandatory

Minimum Bachelor's degree in Finance Accounting or related field

Good knowledge of all the subprocesses within AR. System & applications.

Experience working in SAP Hanna 4 & High Radius would be preferred and an added advantage.

Sound knowledge of MS Excel & word.

Having advanced Excel knowledge would be an added advantage.Communication & Interpersonal skills

Ability to interact with customers for daily operational activities with client SME

Excellent communication skills both oral and written as needed to interact with customers/internal stakeholders via calls and e-mails.

Closely work with team lead to drive process/organizational initiative

Must be able to communicate both orally and in writing with AR Billing SMEs Roles and Responsibilities:

Manage & streamline the billing process with appropriate controls and policies applicable

Review cash applications with minimal unidentified and unapplied

Lead Credit Collections Operations team that focuses on managing collection

Handle disputed cases and ensure bad debt provisioning is to the minimum

Guide the team that is responsible for following up on missing remittances, preparing refundpackages with accuracy and supply to clients.Record all collections activities consistently as per client process (tool), deliver process requirements to achieve key performance targets, and ensure compliance with internal controls, standards, and regulations

Conduct monthly meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions

Monitor & drive team performance, including throughput and quality as per defined metrics

Interact with peers and/or management levels with clients or internal stakeholders

Provided minimal guidance when determining methods and procedures for new assignments

Managing medium-sized teams and/or work efforts at a client or within AccentureQualificationAny Graduation

Employment Type: Full Time, Permanent

Read full job description

Accenture Interview Questions & Tips

Prepare for Accenture roles with real interview advice

Top Accenture Service Delivery Operations Specialist Interview Questions

Q1. If insurance premium is paid for an entire year 1st January to 31st December and books get close on 31st March, what will be the accounting ... read more

asked in new Associate interview

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Q2. Sum of Even & Odd Digits Problem Statement Create a program that accepts an integer N and outputs two sums: the sum of all even digits and ... read more

asked in Application Development Associate interview

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Q3. Case. There is a housing society “The wasteful society”, you collect all the household garbage and sell it to 5 different businesses. Determ ... read more

asked in Intern interview

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What people at Accenture are saying

4.2

Rating based on 7 Service Delivery Operations Specialist reviews

Anonymous · Finance & Accounting in Mumbai

Likes

Nothing to be liked

Salary - Good

+1 more

Dislikes

Micro management..no freedom to rake decision.

Read 7 Service Delivery Operations Specialist reviews

Service Delivery Operations Specialist salary at Accenture

reported by 109 employees with 8-17 years exp.

₹7.2 L/yr - ₹21 L/yr

9% more than the average Service Delivery Operations Specialist Salary in India

View more details

What Accenture employees are saying about work life

based on 56.4k employees

65%

85%

67%

75%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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