Service Delivery Operations Representati

Project Role :Service Delivery Operations Representati


Project Role Description :Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.

Must have skills :Site Reliability Engineering


Good to have skills :NA
Minimum
2 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As a Service Delivery Operations Representative, you will be responsible for assigning and managing work assignments, driving people management activities for the delivery team, and ensuring service delivery quality and cost. You will play a crucial role in managing the overall operations and ensuring smooth service delivery.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Manage work assignments and ensure timely completion.

Drive people management activities for the delivery team.

Ensure service delivery quality and cost effectiveness.

Collaborate with cross-functional teams to resolve issues and improve processes.

Identify areas for improvement and implement process enhancements.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Site Reliability Engineering.

Strong understanding of IT operations and service delivery management.

Experience in managing service delivery quality and cost.

Knowledge of ITIL framework and best practices.

Excellent problem-solving and analytical skills.

Good To Have Skills:Experience with cloud platforms such as AWS or Azure.
Additional Information:

The candidate should have a minimum of 3 years of experience in Site Reliability Engineering.

This position is based at our Bengaluru office.

A 15 years full time education is required. Expectation:Candidate should have technical exposure in public cloud – AWS & Azure, DevOps, Microservices and Coding. An Architect with extensive technical expertise to work with customers' complex business problems. Candidate should have extensive exposure on Infrastructure in cloud with IAC, Python, PowerShell, Ansible, GitHub, Jenkins, Terraform, JSON, Puppet etc. A candidate having more than 12+ years of experience in Infrastructure which includes design, build and deployment in DataCenter services and Cloud. Well familiar with Coding, design, build and deployment with CI/CD Pipelines. Should have at least two end-to-end project design, implementation and support as an SRE. Should be well familiar on identifying opportunities which includes technical debt, reducing waste and coding techniques specially on IAC. Knowledge on SPLUNK is an added advantage. Should have working knowledge on any Observability tool and other enterprise monitoring tools is an added plus. Certifications:One Data Center technologies and Cloud. Desired exposure:

Exposure and hands-on exposure on Publc Cloud – Specially on Infrastructure.

Should be well versed with Monitoring, Observability and other enterprise management tools.

Extensive exposure on coding using python. Powershell, Ansible, Jenkins, Terraform etc.

Exposure as an hands-on SRE atleast for 5+ years. Must Haves Skills:

Exposure to automation – Specially IAC, building Pipelines in public cloud, Deployments, ARM & other templates.

Strong knowledge on Coding – Python, Powershell, Ansible, Jenkins, Terraform, Git, JSON , Puppet etc.

Strong in SRE knowledge and exposure specially identifying toils, techdebt, reducing waste etc.

Must have exposure on SPLUNK and other enterprise management tools

Exposure to Observability tools and framework

IaaS/PaaS products - Support for Containers and Cloud Native Stack

Lateral and Logical Troubleshooting as Cloud admin.

Complete understand of Cloud Network topology

Docker- Design/Built/Deployment – At least 2 years of technical exposure

CI – CD exposure – with Full end-to-end DevOps life cycle experience.Responsibilities:

Exposure as an SRE with strong coding background to automating Toils.

Troubleshooting, health check, administration, management, vendor coordination, interaction with external partner, elevation to stakeholders for support or application teams for application development related issues (bug, code maintenance, code evolution)

Capacity monitoring; monitoring; application availability managements & monitoring, reporting and maintenance activities (if documented)

Work on reduction of repeated failures; generate reports, dashboards

Performance review:performance management, tuning, fix issues, work on reduction of repeated failures, scripts, automation

Generate reports, dashboards, deploy agents

Monitor Docker Envelops, maintain Dockers images

Work on reduction of repeated failures; generate reports, dashboards

Supporting Compliance requirementsProfessional Skills:

Must To Have Skills:Proficiency in Site Reliability Engineering.

Excellent communication and relationship-building skills.

Ability to lead and motivate teams to achieve project goals.
Additional Information:

The candidate should have a minimum of 12 years of experience in Site Reliability Engineering.

This position is based at our Bengaluru office.

A 15 years full-time education is required.

 
Qualifications 
15 years full time education