Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :SailPoint IdentityIQ

Good to have skills :Java
Minimum 7.5 year(s) of experience is required

Educational Qualification :Graduate
Summary:As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve using your expertise in SailPoint IdentityIQ and Java to accurately define and resolve client issues.
Roles & Responsibilities:

As a SailPoint Developer on the Technical Devops Team your responsibilities include:

Coding and developing by applying and design/code best practices

Completing specific technical Production Service Acceptance (PSA) deliverables

Creating and completing work tasks in Azure DevOps (ADO)

Participating in scrum refinement meetings by asking clarifying questions in order to provide accurate estimates

Actively participating in all Scrum ceremonies

Raising risks and issues and identifying mitigation plans

Awareness of various security products, IDAM products, execution methodologies and processes

Must possess the technical/functional skills necessary to understand and manage consulting as well as system integration project engagementsProfessional & Technical Skills:

SailPoint Identity and Access Management (IIQ)

JAVA, J2EE development with SailPoint

XML Beanshell-SAML-LDAP concepts

Quick Learner

Must To Have Skills:Expertise in SailPoint IdentityIQ.

Good To Have Skills:Proficiency in Java.

Strong understanding of software/application/cloud tech support.

Experience in accurately defining and resolving client issues.

Exceptional communication skills for effective collaboration with cross-functional teams.

Ability to stay updated with the latest advancements in SailPoint IdentityIQ and Java. Additional Information:

The candidate should have a minimum of 7.5 years of experience in SailPoint IdentityIQ.

The ideal candidate will possess a strong educational background in information technology operations, computer science, or a related field, along with a proven track record of delivering impactful solutions.

This position is based at our Bengaluru office.QualificationsGraduate