Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Service Desk Management, Service Desk Voice Support


Good to have skills :NA
Minimum
0-2 year(s) of experience is required


Educational Qualification :Bachelor Degree

Summary:As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance.
Roles & Responsibilities:

Provide service desk voice support, interfacing with clients to accurately define and resolve issues.

Manage service desk operations, ensuring world-class system performance.

Utilize exceptional communication skills to maintain ongoing client relationships.

Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction.
Professional & Technical Skills:

Must To Have Skills:Service Desk Voice Support, Service Desk Management

Good To Have Skills:Knowledge of Cloud Technologies, Experience with ITIL Framework

Strong understanding of IT operations, including incident management, problem management, and change management.

Experience with ticketing systems such as ServiceNow or Remedy.

Excellent communication skills, both written and verbal.

Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
Additional Information:

The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

The ideal candidate will possess a strong educational background in computer science, information technology, or a related field.

This position is based at our Gurugram office.


Qualifications
Bachelor Degree