Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :IBM z/OS


Good to have skills :NA
Minimum
0-2 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing support to end-users.
Roles & Responsibilities:

Monitor batch jobs. Report/resolve issues and batch scheduling changes in CA-ESP tool

Perform basic CA ESP operational tasks. (RERUN, HOLD, SET TO OK, FREE, BYPASS)

Monitor batch & console alerts. Report using escalation matrix

Apply SOP's to troubleshoot issues.

Perform IPL/HMC operations and system maintenances.

Handle system breakdowns - Emergency IPL, Dumps

Identify & report risks to SLAs and engage stakeholders

Monitor System performance, software, disk/tape utilization
Professional & Technical Skills:

Expertise with batch scheduling tools - particularly in CA-ESP tool. Good to have experience with other scheduling tools like TWS/OPC, CA-7, or Control-M

Experience to work with Spool management tools, system monitoring and automation tools

Expertise & knowledge to perform IPL and knowledge of HMC operations

Experienced to support Production/LIVE environment in 24x7 support model

Determination and Persistence

Ability to Work in Harmony with Co-Workers

Willingness to improvise knowledge and add to skills
Additional Information:

The candidate should have a minimum of 0-2 years of experience in IBM z/OS.

This position is based at our Bengaluru office.

A 15 years full time education is required.

 
Qualifications 
15 years full time education