IT Service Management Representative

Project Role :IT Service Management Representative


Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills :Infrastructure Service Management

Good to have skills :Network Infrastructures
Minimum 7.5 year(s) of experience is required

Educational Qualification :BE / B Tech / B. Sc or Diploma (8/ 9 years) in IT / Computer Science / Electronics & Telecommunications / Electronics
Summary:As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. Your typical day will involve providing operational support, ensuring production systems and devices are online and available, and managing the delivery of IT services.
Roles & Responsibilities: - Responsible for Infrastructure Security Vulnerability management

Responsible for conducting security and standards audits in the Global network infrastructure. Being custodian of the main Compliance metrics, carrying out proactive tasks to mitigate recurring risks / issues that may impact them.

Lead the delivery of IT production systems and services, ensuring client satisfaction and management of risk to services.

Conduct thorough analysis of current security measures in place and audit information security protocols to ensure compliance with external/internal policies and procedures

Perform compliance assessments, gap analysis based on industry standards and report on progress to senior management.

Collaborate with cross-functional teams to ensure the delivery of IT services meets client requirements and expectations.

Communicate effectively with stakeholders, including clients, vendors, and internal teams, to ensure the successful delivery of IT services. Professional & Technical Skills:

Must To Have Skills:Experience in Infrastructure Service Management.

Good To Have Skills:Experience in Network Infrastructures.

Strong understanding of IT service management principles and best practices.

Experience in incident management, problem management, change management, and service level management.

Experience in managing the delivery of IT services, including managing risk and ensuring client satisfaction.

Solid grasp of IT infrastructure, including network infrastructures, servers, storage, and databases. Additional Information:

The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management.

The ideal candidate will possess a strong educational background in information technology, computer science, or a related field, along with a proven track record of delivering impactful IT services.

This position is based at our Bengaluru office.

Working experience in network environments, CCNA certificate is a plusQualificationBE / B Tech / B. Sc or Diploma (8/ 9 years) in IT / Computer Science / Electronics & Telecommunications / Electronics