IT Customer Service Representative

Project Role :IT Customer Service Representative


Project Role Description :Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills :SAP for Utilities Cust Financial Mgt FICA

Good to have skills :SAP for Utilities Billing
Minimum 3 year(s) of experience is required

Educational Qualification :NA
Summary:As an IT Customer Service Representative, you will be responsible for managing the delivery of IT production systems and services. Your typical day will involve incident, issue, and outage management, investigation, and restoration using your expertise in SAP for Utilities Cust Financial Mgt FICA.
Roles & Responsibilities:

Manage the delivery of IT production systems and services, ensuring timely incident, issue, and outage management, investigation, and restoration.

Collaborate with cross-functional teams to ensure seamless delivery of IT services, including coordination with vendors and third-party service providers.

Provide technical support to end-users, troubleshooting and resolving issues related to SAP for Utilities Cust Financial Mgt FICA.

Ensure compliance with IT policies, procedures, and standards, including maintaining accurate documentation and reporting.

Identify opportunities for process improvement and optimization, leveraging your expertise in SAP for Utilities Cust Financial Mgt FICA. Professional & Technical Skills:

Must To Have Skills:Expertise in SAP for Utilities Cust Financial Mgt FICA.

Good To Have Skills:Experience with SAP for Utilities Billing.

Strong understanding of IT production systems and services, including incident, issue, and outage management.

Experience in providing technical support to end-users, troubleshooting and resolving issues related to SAP for Utilities Cust Financial Mgt FICA.

Knowledge of IT policies, procedures, and standards, including maintaining accurate documentation and reporting. Additional Information:

The candidate should have a minimum of 3 years of experience in SAP for Utilities Cust Financial Mgt FICA.

The ideal candidate will possess a strong educational background in information technology, computer science, or a related field, along with a proven track record of delivering impactful IT solutions.

This position is based at our Pune office.QualificationNA