Service Delivery Ops Specialist

Skill required: Talent Acquisition - HR Delivery Strategy

Designation: Service Delivery Ops Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

What would you do?
The Specialist will be responsible for business management which includes metrics, performance and operational plans. Plan, implement, and manage business/projects, People, Staffing, participate in organization initiatives. Will manage overall operations for the Country with specialist support of HR services for the client. This could also be an Individual contributor role where the level 9 will be a recruiter hiring for niche and difficult positions in the US markets.

What are we looking for?
Experience

Overall experience of minimum 10 year with at least 7 years of HR Talent Attraction Experience

Proven work experience as a Recruiting Lead managing multiple clients

Hands-on experience with Applicant Tracking Systems and HR databases

SuccessFactors experience will be an added advantage

HR Domain or TA Domain certification will be an added advantage

Strong MS Office and Excel skills

Proficient with Operational Excellence Practices

Should have prior Team Handling experience (minimum 5 years)Knowledge/Skills Requirements:

Excellent recruiting Skills

Good organizational & prioritisation skills.

Analytical and problem solving skills.

Multi-cultural awareness.

Results & detail-oriented

Quality driven in communications and all system transactions.

Good written and verbal skills.

Strong English language communication skills

HR Outsourcing Experience

OE / BT (lean process understanding) , CDP

Excellent communication and client relationship management skills.

Shift timings - US shifts

Candidate should be willing to work in Rotational Night shifts.

Monday to Friday Roles and Responsibilities:

Designing and implementing the overall recruiting strategy

Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives.

Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved.

Manage and improve people performance and align them with organizational goals and objectives.

Provide business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives.

Make decisions about the day-to-day operation of the team, including monitoring of workload, systems, staffing, and scheduling including adjusting work hours as necessary to meet deadlines e.g. overtime or working during holidays/week ends.

Monitoring the voice of the client (HM) through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, Third parties or Accenture stakeholders.

Encourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure.

Recommend cost-effective, efficient procedural or production alternatives.

Required to work within clear and strict recruiting guidelines.

Develop People through mentoring and resolve conflicts. Drive coaching culture.

Develop and drive comprehensive generic training plans to meet the needs of direct reports and their ongoing requirements

Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve operational excellence

Analyze root causes of Issues, escalations, errors and have a remedial action through process improvement. Plan & Manage daily staffing, employee grievances if any for the geography and the specialist support teams

Work collaboratively with all Internal & Third party stakeholders to achieve Business goals.QualificationsAny Graduation