Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :SAP PP Production Planning & Control Discrete Industries


Good to have skills :NA
Minimum
12 year(s) of experience is required


Educational Qualification :Minimum 15 years full time education

Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Expected to provide solutions to problems that apply across multiple teams.

Collaborate with cross-functional teams to troubleshoot and resolve application issues.

Perform root cause analysis and implement corrective actions.

Develop and maintain technical documentation for applications and support processes.

Provide training and guidance to end-users on application usage and best practices.
Professional & Technical Skills:

Must To Have Skills:Proficiency in SAP PP Production Planning & Control Discrete Industries.

Strong understanding of software development lifecycle and application support processes.

Experience in troubleshooting and resolving application issues in a timely manner.

Knowledge of database management systems and SQL queries.

Experience with incident management and ticketing systems.

Good To Have Skills:Experience with SAP modules such as MM, SD, or FI/CO.

Familiarity with ITIL framework and IT service management processes.
Additional Information:

The candidate should have a minimum of 12 years of experience in SAP PP Production Planning & Control Discrete Industries.

This position is based at our Bengaluru office.

A minimum of 15 years full-time education is required.


Qualifications
Minimum 15 years full time education