Application Support Engineer

Project Role :Application Support Engineer




Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.


Must have skills :Infrastructure Service Management



Good to have skills :Change Management, Incident Management
Minimum



7.5 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of applications and infrastructure.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure timely resolution of application and infrastructure issues.

Perform root cause analysis and implement preventive measures.

Collaborate with cross-functional teams to troubleshoot and resolve technical issues.

Contribute to the continuous improvement of application support processes.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Infrastructure Service Management.

Good To Have Skills:Experience with Change Management, Incident Management.

Strong understanding of ITIL framework and best practices.

Experience in managing and supporting enterprise-level applications and infrastructure.

Knowledge of incident management and problem management processes.

Familiarity with change management processes and tools.

Excellent troubleshooting and problem-solving skills.

Ability to work under pressure and meet tight deadlines.
Additional Information:

The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management.

This position is based at our Gurugram office.

A 15 years full time education is required.



Qualifications

15 years full time education