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Accenture

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3.9

based on 52.9k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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Top Rated IT/ITES Company - 2024

27796 Accenture Jobs

HR Service Delivery Associate Manager

Accenture Solutions Pvt Ltd

3.9

based on 52.9k Reviews

10-14 years

Mumbai

1 vacancy

HR Service Delivery Associate Manager

Accenture

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Talent Acquisition Project Management Recruitment Workday Human Resource Management Team Leading

+ 9 more

Job Description

Skill required: Employee Services - Employee and Labor Relations

Designation: HR Service Delivery Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you do?
"Job Description The Workforce Administration Associate Manager will be accountable for the operation and delivery of assigned service lines for the client. The position ensures quality of service is maintained, client targets are met and day to day people management.Key Responsibilities:

Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client

Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)

Initiate, design and implement business process excellence improvements

Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers

Make decisions to improve the operation of the assigned service line andKey Responsibilities:

Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client

Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)

Initiate, design and implement business process excellence improvements

Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers

Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business.

Provide solutions to complex business problems within the service line.

Establish and maintain key relationships with the client, team leads and client management.

Can act as a subject matter expert

Understand and adhere to Data Protection Criteria.Scope:

Demonstrates excellent client care skills.

Recognized as having expert knowledge and vision for the assigned service line (Workforce Administration).

Produces solutions to complex business problems.

Develops new concepts and opportunities within their Service Line.

Contributes to policy and direction setting.

Complies with all Client and Accenture Data Security and Quality requirements."

What are we looking for?
"Role Accountability:

Is accountable for the results of the Service Line activities to both Accenture and Clients.

Accountable for ongoing management of effective client service relationship within the service line.

Develops new approaches and processes.

Interfaces with other team leads, management and client staff and ensures good working relationships.

Ensures the service line operations are efficient and effective and that SLA s are met.

Ensure the first class delivery of service to clients.

Participate in and/or support during Client visits.Operational

Accountable for the delivery of contracted services within the assigned service line.

Requests and assigns resources and responsibilities within the service line to deliver business results.

Accountable for the Identification and implementation of procedural and policy improvements on an ongoing basis in order to deliver differentiated levels of service across Service Line

Design and implement the procedures and principles for how the service line will be operated on a daily basis.

Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the servExperience

At least 5 years of HR Experience

Overall 9+ years of work experience in team handling role.

Workday Experience a plus

HR Domain certification would be a plus

Strong MS Office and Excel skills

Proficient with Operational Excellence Practices"

Roles and Responsibilities: "Key Responsibilities:

Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client

Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)

Initiate, design and implement business process excellence improvements

Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers

Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business.

Provide solutions to complex business problems within the service line.

Establish and maintain key relationships with the client, team leads and client management.

Can act as a subject matter expert

Understand and adhere to Data Protection Criteria."

Qualifications

Any Graduation

Employment Type: Full Time, Permanent

Read full job description

Accenture Interview Questions & Tips

Prepare for Accenture Human Resource Service Delivery Associate roles with real interview advice

People are getting interviews at Accenture through

(based on 5.1k Accenture interviews)

Job Portal

Campus Placement

Company Website

Referral

Walkin

Recruitment Consultant

33%

18%

13%

12% candidates got the interview through other sources.

High Confidence

What people at Accenture are saying

3.4

Rating based on 62 Human Resource Service Delivery Associate reviews

Anonymous · HR Operations in Bengaluru

Likes

Campus

Dislikes

Limited career growth,workload,salary issues,no hike

Read 62 reviews

Human Resource Service Delivery Associate salary at Accenture

reported by 890 employees

₹2.2 L/yr - ₹6.5 L/yr

At par with the average Human Resource Service Delivery Associate Salary in India

View more details

What Accenture employees are saying about work life

based on 52.9k employees

66%

85%

68%

76%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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2d ago·via naukri.com

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HR Service Delivery Associate Manager

Accenture Solutions Pvt Ltd

Job Role Insights

Job Description

Accenture Interview Questions & Tips

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What people at Accenture are saying

3.4

Rating based on 62 Human Resource Service Delivery Associate reviews

Human Resource Service Delivery Associate salary at Accenture

What Accenture employees are saying about work life

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