Service Management Lead

Project Role :Service Management Lead


Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda

Must have skills :Infrastructure Service Management


Good to have skills :NA
Minimum

3 year(s) of experience is required


Educational Qualification :Graduation

Summary:As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Lead the delivery of programs, projects, or managed services.

Coordinate projects through contract management and shared service coordination.

Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.

Provide strategic guidance and oversight to the service management team.

Analyze service delivery processes and identify areas for improvement.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Infrastructure Service Management.

Strong understanding of ITIL framework and best practices.

Experience in managing service delivery in a complex IT environment.

Knowledge of service level agreements (SLAs) and key performance indicators (KPIs).

Hands-on experience in implementing service management tools and technologies.
Additional Information:

The candidate should have a minimum of 3 years of experience in Infrastructure Service Management.

This position is based at our Noida office.

A Graduation degree is required.

Qualifications
Graduation