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Customer Service Associate - Query Management

1-3 years

₹ 2.05 - 6L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Customer Service Associate - Query Management

Accenture

posted 1mon ago

Job Description


Skill required:Query Management - Service Desk Voice Support
Designation:Management Level - Associate
Job Location:Bengaluru
Qualifications:Any Graduation
Years of Experience:1 to 3 years
What would you do?
The responsibility of an advisor as customer service associate will be to assist our customers end to end for any queries around billing, package related and technical support. Requires advisor to personalize the conversation, manage productivity, display strong communication skills and create sales opportunity. Candidates needs to display attention to detail, show ownership and be able to embrace feedback. Ability to multi-task in usage of different applications and adhere to key compliance measures.
  • Strong customer service skills
  • Strong verbal English language proficiency.
  • Ability to multi-task in usage of different applications and tools
  • Analytical and Problem-Solving skills
  • Team-work - Liaise with other support teams as required to resolve requests/issues in a timely manner
  • Attention to Detail -Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
  • Ownership of the customer journey with quick and accurate resolution. The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for?
  • Adaptable and flexible
  • Ability to perform under pressure
  • Problem-solving skills
  • Detail orientation
  • Ability to establish strong client relationship
  • Able to work on a flexible basis as determined by the business needs
  • Ability to work under pressure
  • Team worker
  • Positive Attitude
  • Quick Learner
  • Punctual and Disciplined
  • Good Communication skills
  • Customer Focussed
  • Results driven
  • High standards of Integrity
  • Attention to detail
  • Any graduate from Govt. recognized universities
  • 10+2 Under-graduates with minimum 6 months prior experience preferred
  • Customer satisfaction metrics like CSAT and NPS
  • Productivity Metrics like AHT and Break Adherence
  • Quality and Compliance metrics as defined by process
  • Knowledge Check Scores
  • Attendance
  • Revenue metrics like Sales & Credit per chat
  • First Time Resolution of customer query Roles and Responsibilities
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your expected interactions are within your own team and direct supervisor
  • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
  • The decisions that you make would impact your own work
  • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
  • Please note that this role may require you to work in rotational shifts

  • Employment Type: Full Time, Permanent

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    Accenture Interview Questions & Tips

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    What people at Accenture are saying

    3.6
     Rating based on 190 Customer Service Associate reviews

    Likes

    Professional, helpful trainers and Team leaders

    Dislikes

    Terminating new joiners in Ojt and not giving a chance or levy to explore themselves in the process Verizon 5G technical support

    Read 190 reviews

    Customer Service Associate salary at Accenture

    reported by 1.9k employees
    ₹0.9 L/yr - ₹7.7 L/yr
    52% more than the average Customer Service Associate Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 52.7k employees
    66%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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    Accenture Bangalore / Bengaluru Office Location

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    Bengaluru Office
    71, Cunningham Road, BengaluruBengaluru, India, Bengaluru
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