Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Microsoft 365



Good to have skills :NA
Minimum

5 year(s) of experience is required



Educational Qualification :BE or equivalent


Summary:As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve accurately defining client issues, interpreting and designing resolutions based on deep product knowledge, and utilizing exceptional communication skills to keep our world-class systems running.
Roles & Responsibilities:

Provide ongoing support to clients, acting as the interface between the client and the system or application.

Accurately define client issues and interpret and design resolutions based on deep product knowledge.

Utilize exceptional communication skills to keep world-class systems running smoothly.

Collaborate with cross-functional teams to ensure the timely resolution of client issues.

Stay updated with the latest advancements in Microsoft 365 and related technologies to provide the best possible support to clients.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft 365.

Good To Have Skills:Experience with related technologies such as Azure, SharePoint, and OneDrive.

Strong understanding of IT operations and support processes.

Experience with troubleshooting and problem-solving in a technical support environment.

Excellent communication and interpersonal skills.

Ability to work collaboratively in a cross-functional team environment.
Additional Information:

The candidate should have a minimum of 5 years of experience in Microsoft 365 and related technologies.

The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions in a technical support environment.

This position is based at our Gurugram office.


 Qualifications 

BE or equivalent