Technology Support Engineer

Project Role :Technology Support Engineer




Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.


Must have skills :Apple macOS Management



Good to have skills :No Function Specialty
Minimum



3 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As a Technology Support Engineer, you will resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Provide technical support to end-users.

Troubleshoot hardware and software issues.

Maintain and update system documentation.

Assist in the implementation of IT projects.

Train end-users on new technologies.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Apple macOS Management.

Strong understanding of IT support processes.

Experience in troubleshooting hardware and software issues.

Knowledge of ITIL framework.

Familiarity with remote support tools.
Additional Information:

The candidate should have a minimum of 3 years of experience in Apple macOS Management.

This position is based at our Bengaluru office.

A 15 years full time education is required.


Qualifications

15 years full time education