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Accenture

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3.8

based on 56.7k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

17230 Accenture Jobs

HR Service Delivery Associate

Accenture Solutions Pvt Ltd

3.8

based on 56.7k Reviews

1-3 years

₹ 3 - 6.05L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

HR Service Delivery Associate

Accenture

posted 19d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Outsourcing Talent Acquisition Project Management Recruitment HR Operations

+ 10 more

Job Description

Skill required: Employee Services - Workday Talent Management

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis role provides client services for Employee & Org Data Mgmt which may include from hire to retire services, follows all adminstration processes to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Services Management to identify and escalate client issues; obtains and confirms pending information / documentation, and adds and amends transaction information to client/systems responding to changes (via e-mail / telephone) so as to maintain a current visible HR records for the client. Employee Services - More into query/case managementThe Workday Talent Management team is responsible for designing, developing, implementing, and managing business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization.

What are we looking for?

Adaptable and flexible

Ability to perform under pressure

Problem-solving skills

Detail orientation

Ability to establish strong client relationship

Knowledge of Employee & Org data Mgmt Processes ( New Hires, Exit, Job Changes etc).

Strong command on written and verbal English language

Knowledge of MS Office/Excel Skills would be a plus

Knowledge of Successfactors would be a plus"Bachelors degree (Any discipline)"Essentials :

1 - 2 yrs. business experience with Employee & Org data Mgmt backgroundDesirable:

Exposure to BPO industry""

Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.

Resilient and able to work under pressure

Organization & prioritisation skills to deliver as per deadlines

Attention to detail & quality driven- in communications and all system transactions

Demonstrate high levels of confidentiality

Team Work & collaboration

Multi-cultural awareness

Flexibile to work in Shifts"

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

Read, understand and analyze client process as per the business rules.

Execute full range of the process accurately and timely as a hands on processor.

Escalate issues and seek advice when faced with complex issues/problems.

Follow Work Instructions while processing

Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.

Participate in client conference calls, where required and manage appropriate documentation.

Perform â"Root Cause Analysisâ" on issues faces and suggest appropriate corrective action for current remediation and future control.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Update process metrics on daily basis and maintain MIS.

Always demonstrate the highest level of customer service.

Pay close attention to detail and follow through to resolve any outstanding issues.

Goes beyond immediate requests and activities to ensure both own and related tasks are completed.

Update client applications accurately and quickly in accordance with the appropriate User Guides.

Ensure assigned tasks are completed accurately in timely fashion.

Ensure and maintain the security and confidentiality of client data.

Activley Participate in team activities & Organizational initiatives"

Qualifications
Any Graduation

Employment Type: Full Time, Permanent

Read full job description

Accenture Interview Questions & Tips

Prepare for Accenture Human Resource Service Delivery Associate roles with real interview advice

Top Accenture Human Resource Service Delivery Associate Interview Questions

Q1. If insurance premium is paid for an entire year 1st January to 31st December and books get close on 31st March, what will be the accounting ... read more

asked in new Associate interview

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Q2. Sum of Even & Odd Digits Problem Statement Create a program that accepts an integer N and outputs two sums: the sum of all even digits and ... read more

asked in Application Development Associate interview

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Q3. Case. There is a housing society “The wasteful society”, you collect all the household garbage and sell it to 5 different businesses. Determ ... read more

asked in Intern interview

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What people at Accenture are saying

3.4

Rating based on 65 Human Resource Service Delivery Associate reviews

Anonymous · Customer Success, Service & Operations in Mumbai

Likes

Salary is good and always on time. Certain people are good but mostly evil.

Salary - Good

Dislikes

Most of the things are to be disliked in Accenture. Like their managers thinks they own you. They hire some mediocre as a TL and never give chance to a deserving candidate. They promote based on their benefits and not based on the employees good work.

Job security - Poor

+3 more

Read 65 Human Resource Service Delivery Associate reviews

Human Resource Service Delivery Associate salary at Accenture

reported by 916 employees

Unlock

₹2.3 L/yr - ₹6.6 L/yr

At par with the average Human Resource Service Delivery Associate Salary in India

View more details

What Accenture employees are saying about work life

based on 56.7k employees

65%

85%

67%

75%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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