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HR Service Delivery Associate

1-3 years

₹ 3.3 - 5.1L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

1 vacancy

HR Service Delivery Associate

Accenture

posted 25d ago

Job Description


Skill required:
Employee Services - Employee and Labor Relations

Designation:
HR Service Delivery Associate

Qualifications:
Any Graduation

Years of Experience:
1 to 3 years

What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementEmployment and Labor Law encompasses the relationships among unions, employers, and employees. Labor laws grant employees in certain sectors the right to unionize and allow employers and employees to engage in certain workplace-related activities in order to further their demands for changes in the employer-employee relationship. Employment law, on the other hand, is defined more broadly as the negotiated relationships between employers and employees.

What are we looking for?
  • Good organizational and prioritisation skills
  • Analytical and problem-solving skills
  • Multi-cultural awareness
  • Passion for customer service
  • Team player
  • Results and detail-oriented
  • Focus on high data accuracy
  • Quality driven in communications and all system transactions
  • Strong written and verbal skills in English Language
  • People Relations experience a plus
  • Success Factor experience a plus
  • HR Domain certification would be a plus
  • Strong MS Office and Excel skills Roles and Responsibilities:
  • Job Description The People Relations Associate will process incoming requests received through phone calls, emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, third party vendors or client.Key Responsibilities
  • Manage workflow of cases effectively and take remedial action or escalate as necessary.
  • Update client applications accurately and quickly in accordance with appropriate User Guides.
  • Understand and adhere to Accenture's processes and working methods.
  • Understand relevant HR and Safety legislation as appropriate and be able to use to manage cases and inform clients.
  • Understand and perform the full range of People Relations work.
  • Manage client relationships to agreed satisfactory outcome of cases.
  • Understand client's policies and procedures relating to People Relations.
  • Ensure and maintain the security and confidentiality of client data.
  • Ensure and apply the measures required to maintain the data security of all Accenture's and its client's data. Understand and act in compliance with Accenture and its client's policies and procedures with regard to Data Protection.
  • Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent
  • Follow LWIs while processing and highlight any anomalies in LWIs/process documentation to the SME/Leads.
  • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls.
  • Participate in Team building activities.
  • Assist client with Admin activities (especially Document Mgmt.) related to Investigations/Grievances/Associate concerns.
  • Have customer facing experience and experience of using telephony to speak with clients.QualificationsAny Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

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    Q1. If insurance premium is paid for an entire year 1st January to 31st December and books get close on 31st March, what will be the accounting ... read more
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    What people at Accenture are saying

    3.4
     Rating based on 65 Human Resource Service Delivery Associate reviews

    Likes

    Salary is good and always on time. Certain people are good but mostly evil.

    • Salary - Good
    Dislikes

    Most of the things are to be disliked in Accenture. Like their managers thinks they own you. They hire some mediocre as a TL and never give chance to a deserving candidate. They promote based on their benefits and not based on the employees good work.

    • Job security - Poor
    • +3 more
    Read 65 Human Resource Service Delivery Associate reviews

    Human Resource Service Delivery Associate salary at Accenture

    reported by 909 employees
    ₹2.2 L/yr - ₹6.6 L/yr
    At par with the average Human Resource Service Delivery Associate Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.6k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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    Accenture Mumbai Office Location

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    Mumbai Office
    1st, 2nd, 3rd, & 4th Office Level, Building No. 02, Mindspace, Serene Properties IT/ITES SEZ, Thane-Belapur Road, Airoli, Navi MumbaiMumbai, India, Mumbai
    400708

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