Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Automation in Systems Integration


Good to have skills :NA
Minimum

5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas.
Roles & Responsibilities:

Expected to be an SME

Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Provide solutions to problems for their immediate team and across multiple teams

Implement new technology solutions

Conduct regular system audits

Train team members on new technologies
Professional & Technical Skills:

Must To Have Skills:Proficiency in Automation in Systems Integration

Strong troubleshooting skills

Experience in hardware/software support

Knowledge of server and network areas

Familiarity with software solutions/vendors/brands

SCOM, Netcool, Solarwinds, UIPath, SailPoint, Commvault, NetApp
Additional Information:

The candidate should have a minimum of 5 years of experience in Automation in Systems Integration.

This position is based at our Jaipur office.

A 15 years full time education is required.


Qualifications
15 years full time education