Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :Storage Area Networks (SAN) Architecture and Design



Good to have skills :No Function Specialty
Minimum



3 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Ensure timely resolution of technical issues.

Collaborate with cross-functional teams to troubleshoot and resolve system issues.

Document troubleshooting steps and solutions for future reference.

Stay updated on emerging technologies and industry trends.

Provide training and guidance to junior team members.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Storage Area Networks (SAN) Architecture and Design.

Strong understanding of network protocols and configurations.

Experience in server hardware and software troubleshooting.

Knowledge of virtualization technologies like VMware or Hyper-V.

Hands-on experience with storage management tools like EMC or NetApp.
Additional Information:

The candidate should have a minimum of 3 years of experience in Storage Area Networks (SAN) Architecture and Design.

This position is based at our Bengaluru office.

A 15 years full-time education is required.


Qualifications

15 years full time education