Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :IBM Tivoli Netcool



Good to have skills :No Function Specialty
Minimum



3 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and troubleshooting at L1 and L2 levels.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Ensure timely resolution of technical issues.

Collaborate with cross-functional teams to address system and software issues.

Document troubleshooting steps and solutions for future reference.

Stay updated on the latest technologies and trends in the industry.

Provide training and guidance to junior team members.
Professional & Technical Skills:

Must To Have Skills:Proficiency in IBM Tivoli Netcool.

Strong understanding of network protocols and configurations.

Experience in system administration and maintenance.

Knowledge of ITIL framework and best practices.

Familiarity with ticketing systems and incident management processes. "Accenture GenWizard*, GenAI, Client Tools – SCOM, Solarwinds, Netcool, Azure Monitor"
Additional Information:

The candidate should have a minimum of 3 years of experience in IBM Tivoli Netcool.

This position is based at our Jaipur office.

A 15 years full-time education is required.


Qualifications

15 years full time education