Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner



Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Oracle Identity Manager (OIM)


Good to have skills :NA
Minimum

2 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Ensure timely resolution of technical issues.

Collaborate with cross-functional teams to troubleshoot and resolve system issues.

Document troubleshooting steps and solutions for future reference.

Assist in the implementation of new technologies and upgrades.

Provide training and guidance to junior team members.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Oracle Identity Manager (OIM).

Strong understanding of IT infrastructure and systems.

Experience in troubleshooting hardware and software issues.

Knowledge of network protocols and configurations.

Familiarity with ITIL framework and best practices.
Additional Information:

The candidate should have a minimum of 2 years of experience in Oracle Identity Manager (OIM).

This position is based at our Noida office.

A 15 years full time education is required.

 
Qualifications 

15 years full time education