Sales Operations Specialist

Skill required: Sales Operations - Sales Operations Management


Designation: Sales Operations Specialist


Qualifications:Any Graduation


Years of Experience:7 to 11 years

Language - Ability:Italian - Advanced


What would you do?
Job

Summary:Provide sales process support to client teams, leadership, other internal operations teams and interfacing functional areas. Assist client Practitioners in navigating the company s internal sales processes. Support client Leadership and Sales Operations leads in driving efforts across multiple service areas and sales strategies This position reports to Sales Operations Leadership, Senior Managers, Managers, or Associate Managers. Note that depending on your specific responsibilities you may also be aligned to and take direction from business leadership role(s).


What are we looking for?

Qualifications:Knowledge & Skill Requirements:

Excellent oral and written communications skills in Italian & English – this role requires a confident communicator and team player with robust interpersonal skills and a â"can-doâ" attitude.

Ability to work under minimal supervision and guidance, learning new responsibilities quickly.

Ability to work virtually with diverse individuals.

Excellent teaming, team building, collaboration, and facilitation skills

Excellent organizational / time management / data management skills

Analytical skills; collects, researches, and interprets data.

Highly proficient in following and applying processes, quickly learning client & Sales processes and being able to recognize and apply them (previous familiarity preferred)

Excellent accuracy and attention to detail

Prioritizes and plans work activities with a high degree of personal organization and the ability to supervise/coach/mentor these skills in others.

Highly proficient in Microsoft applications (Word, PowerPoint, Excel, IE, Outlook), particularly Excel

Understanding of finance concepts for a services company
Educational Qualification:Must have:

Undergraduate degreeItalian & English language fluency (oral and written)

Good to have:Business Management education desirableSkills & Work ExperienceMust have:

A minimum of 3-4 years of experience, with proven track record in team managementGood to have:

Understanding of sales operations processes and tools (e.g., Client 365) preferredOther requirements

Must support/mirror working hours for the supported Market Unit or other business area.

Must be flexible with work hours according to business needs (e.g., when interaction/conference calls with team members in other time zones is required, at mid-month and month-end peak activity periods, when a critical issue requires immediate resolution, or when covering for a colleague in another area)

Must have good internet connectivity and distraction-free environment for working at home, in accordance with local guidelines

May be occasionally required to travel domestically or internationallyAdditional Comments:Nothing in this job description restricts management s right to assign or reassign duties and responsibilities at any time.

Roles and Responsibilities:

Primary responsibilities include:

Work independently with minimal supervision and recognize when to seek guidance on competing priorities

Ensure the attendance of key members at meetings and monitor delegations and maintain composure under pressure

May supervise and be a people lead for a small team with oversight from a supervisor

Help create and execute low to medium complexity workplans

Interact confidently with senior leadership within the sphere of responsibility

Provide input into the creation and optimization of operational processes

Demonstrate knowledge of supporting tools and processes, with expertise in specific areas of responsibility.

Responding to closure requests, preparing and sending out readiness checks to deal owners

Track and monitor deals from creation to closure, aiding teams with reconciliation (e.g., Artefacts, C365 Setup) and taking accountability for deal desk operations

Coordinate review and approval meetings and manage follow-up actions as needed

Support sales reporting, analysis, and forecasting activities

Educate sales teams on internal processes and tools to enhance their efficiency and adherence to best practices

Drive sales excellence by promoting best practices and supporting governance cadences with a focus on forecasting, pipeline health management, and performance insights

Drive continuous improvement and transformation initiatives within Sales Operations

Ensure compliance with policies and processes, supporting internal investigations into policy violations regarding contracts or deals when required

Provide support to Sales Operations to enhance offerings for additional clientsFacilitate effective mailbox management by tracking actions and maintaining timely communication

Process Deals for Re-approval as and when required, calling out and managing any Below Floor Approval requirements

Can support Accenture or other clients in the futureCompliance

Enforce compliance with appropriate policies/standard processes and support internal investigations of policy violations regarding contracts/deals as needed


Qualifications
Any Graduation