Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Microsoft Windows Desktop Management

Good to have skills :Customer Service Operations
Minimum 0-2 year(s) of experience is required

Educational Qualification :DiplomaBE in computer technologyShould be completed 15 years full time education
Summary:As an Application Tech Support Practitioner, you will be responsible for providing technical support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, identifying and resolving issues, and maintaining high-quality standards of service.
Roles & Responsibilities:

Provide technical support to clients, acting as the interface between the client and the system or application.

Identify and resolve client issues, utilizing deep product knowledge and exceptional communication skills.

Design and implement solutions to client issues, ensuring high-quality standards of service.

Collaborate with cross-functional teams to ensure the smooth functioning of systems and applications. Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft Windows Desktop Management.

Good To Have Skills:Experience in Customer Service Operations.

Strong understanding of system and application architecture.

Excellent communication and interpersonal skills.

Ability to work collaboratively in a cross-functional team environment. Additional Information:

The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management.

The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering high-quality technical support.

This position is based at our Mumbai office.QualificationDiplomaBE in computer technology Should be completed 15 years full time education