Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Microsoft Windows Desktop Management


Good to have skills :NA
Minimum

2 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will play a crucial role in ensuring seamless operations and client satisfaction.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide timely and effective technical support to clients.

Troubleshoot and resolve system or application issues.

Document client issues and resolutions for future reference.

Collaborate with cross-functional teams to enhance system performance.

Stay updated on industry trends and best practices to improve support services.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft Windows Desktop Management.

Strong understanding of system troubleshooting and problem-solving.

Experience in providing technical support to clients.

Knowledge of system maintenance and software installation.

Familiarity with remote desktop tools and ticketing systems.
Additional Information:

The candidate should have a minimum of 2 years of experience in Microsoft Windows Desktop Management.

This position is based at our Hyderabad office.

A 15 years full-time education is required.


Qualifications
15 years full time education