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Senior Analyst - Service Management
Accelya Solutions India Limited
posted 5mon ago
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Key skills for the job
Job Description
- This role requires a highly organized, hardworking, and self-motivated Senior Analyst to be responsible for the service operations of assigned accounts
- The employee will work with multiple managers in different locations, with minimal direct supervision while maintaining up-to-date documents and reports to ensure that colleagues have visibility of the account statuses
- Therefore, he or she needs to be proactive, and have superb time management and organization skills
- The employee should be comfortable with general office operations, including use of Office365 products, electronic correspondence and typing operational reports
- As the other Support teams are based in different locations/time zones, strong communication skills and report filing for information handover are mandatory for this role
Duties and responsibilities
- Understand how the Payments, predominantly cards, business relates to the customers requirements to ensure appropriate response when dealing with queries.
- Understanding and management of the application, monitoring files, fixing errors, and reporting issues, all within the defined SLAs.
- Work with Sales Support and Account Managers to provide updates to Airlines on new services available to maximize the potential for growth, and to meet revenue targets for the business.
- Provide Customer support by resolving queries received from Airlines, Acquirers and Card Companies in a timely manner by working to agreed internal SLAs.
- Pro-active in reviewing Airline card activity using monthly statistics and other sources of Airline information to provide added value to the customer and the business.
- Provide external training to Airline customers, either online or face-to-face.
- Ensure that the rest of the team members are meeting departmental SLA s & reporting issues/incidents to your manager in a timely manner.
Skills and Experience
- Project Management experience
- Experience in Spanish Language Expert
- Experience in matrix organizations.
- Experience in Account Management
- Knowledge of IATA BSP, or Airline Payment process will be valued.
- Experience of the credit card industry and acquiring will be as we'll valued.
Employment Type: Full Time, Permanent
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8%
8%
8% candidates got the interview through other sources.
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What people at Accelya Solutions India Limited are saying
Service Manager salary at Accelya Solutions India Limited
reported by
2
employees
₹6.3
L/yr - ₹8.1
L/yr
9%
less
than the average Service Manager Salary in India
View more details
What Accelya Solutions India Limited employees are saying about work life
based on 303 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Accelya Solutions India Limited Benefits
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