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26 Accelya Solutions India Limited Jobs

Analyst I - L2 Support (Rotational Shifts)

0-1 years

₹ 6.5 - 8.5L/yr

Pune

1 vacancy

Analyst I - L2 Support (Rotational Shifts)

Accelya Solutions India Limited

posted 12hr ago

Job Role Insights

Flexible timing

Job Description

As a Analyst I - L2 Support, you will play a crucial role in ensuring the stability, availability, and performance of our production environment. This individual will be responsible for monitoring, maintaining, and troubleshooting our systems and applications to minimize downtime and optimize efficiency.


Duties and Responsibilities:


  • Regularly monitor the production environment to ensure system health and availability and identify and resolve issues, such as system errors, performance bottlenecks, or downtime, in a timely manner.
  • Perform routine maintenance tasks to ensure optimal performance and reliability of systems and applications.
  • Respond promptly to incidents reported by users or detected through monitoring systems.
  • Conduct thorough troubleshooting and root cause analysis to identify the underlying issues and implement corrective actions and workarounds to restore service and minimize impact on users.
  • Provide technical assistance to end-users and other internal teams, addressing their inquiries and resolving technical issues.
  • Maintain accurate and up-to-date documentation of system configurations, procedures, troubleshooting steps, and resolutions.
  • Proactively identify opportunities to improve the production environment, such as optimizing performance, enhancing reliability, or automating repetitive tasks.

Knowledge, Skills and Experience:


  • Proficiency in XML-based system interfaces, including schema design and the use of XML-based tools such as SOAPUI and Postman, is preferred.
  • Familiarity with Zendesk and issue management systems like JIRA.
  • Understanding of infrastructure setup, databases, firewall configurations, cloud computing, and networking principles.
  • Knowledge of scripting languages (e.g., Groovy, Python, VBA).
  • Please Note : Role is into Rotational Shifts

What do we offer?


  • Open culture and challenging opportunity to satisfy intellectual needs
  • Flexible working hours
  • Smart working: hybrid remote/office working environment
  • Work-life balance
  • Excellent, dynamic and multicultural environment

Employment Type: Full Time, Permanent

Read full job description

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What people at Accelya Solutions India Limited are saying

Analyst 1 salary at Accelya Solutions India Limited

reported by 27 employees
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₹6 L/yr - ₹8.2 L/yr
29% more than the average Analyst 1 Salary in India
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What Accelya Solutions India Limited employees are saying about work life

based on 319 employees
69%
66%
64%
93%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Accelya Solutions India Limited Benefits

Health Insurance
Cafeteria
Work From Home
Job Training
Soft Skill Training
Team Outings +6 more
View more benefits

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