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Analyst D&A - Service Management
Reuters News
posted 20d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
This role is part of a high performing team of talented IT specialists who provide world-class support for Data Analytics. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. You will be part of a team that provides support and maintenance, manages ongoing incident detection and resolution, change planning and implementation, administration and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Tableau, Alteryx , Data Lakes/Warehouses, Informatica, relational databases, message queuing, AWS cloud services, and more.
About the Role:
In this opportunity as Analyst D&A , you will:
- Deliver IT lifecycle management focusing in day-to-day operation and service improvement, ensuring reliability and availability.
- Collaborate with different partners and teams to implement IT standards (operational, compliance, etc).
- Monitor, support and improve services according to incident, change and problem management for daily operations according to IT/ TR and industry standards.
- Manage internal cross functional collaboration for transformation, through continuous process improvement and advisory on high value propositions considering best practices and business needs.
- Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
- Understand ITIL processes related to incident management, problem management, application life cycle management, operational health management.
- Responsible for monitoring and analyzing business operational and technical key metrics.
- Effectively articulate complex problems, concepts, and solutions to varied audiences.
- Contribute to the strategy of the department and drive implementation of department goals that support the company s core values.
- Participate in complex initiatives such as large-scale upgrades.
- Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
- Ensure documentation, processes, and procedures are updated regularly.
- Participate in a continuous learning culture and a curiosity about emerging technologies.
About You:
Youre a fit for the role of Analyst D&A if your background includes:
- Proven 3 year of experience in service management or support related activities
- Comprehensive knowledge of Application Administration and Maintenance on Alteryx and Tableau environments
- Proven experience in AWS foundations
- Experience in supporting scheduler failures
- Hands-on experience with programming and scripting languages preferred, i.e. Powershell, Python
- Experience with SQL
- Preferred knowledge of Snowflake, Informatica and FiveTran
- Preferred knowledge of Data Build Tools (open-source) and Data Dog monitoring
- Strong customer service, problem solving, organizational and conflict management skills.
- Strong IT Service Management and standards experience. Application support experience
- Experience in IT Lifecycle preferred.
- Bachelor s degree or equivalent required; Computer Science or related technical degree preferred.
- Fluent in speaking and writing English.
- Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
- Proven track record of success participating in projects and initiatives even with ambiguous details provided..
- Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
- Proven ability to learn new technologies quickly.
- Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
Employment Type: Full Time, Permanent
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What Reuters News employees are saying about work life
based on 2 employees
Flexible timing
Monday to Friday
International travel
Reuters News Benefits
Gymnasium 
Cafeteria 
Work From Home 
Soft Skill Training 
International Relocation 
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