Senior Specialist - Cloud Operations

Dear Candidate,

below is the detailed JD for your reference.

if interested kindly mail your CV with below details on jagruti.pandit@accelya.com

• Total exp:
• Relevant exp:
• CTC:
• expected CTC:
• Notice:
• current location:

Interview process:

1. online assessment
2. 2 technical rounds
3. HR discussion

Short Description

The Site Reliability Engineer (SRE) position at Accelya is comprised of many facets. It requires an individual who has a broad range of technical experience from CSP administration, networking, system/environment administration to DevOps to even certain areas of application development. Application installation, configuration and maintenance of our Accelya Offer/Order platform, APM and monitoring tools are a key area of focus and responsibility. As this is a critical operational support position, a high amount of troubleshooting prowess is needed to diagnose problem areas and find root cause in accordance with strict SLAs behind airline systems that control flight operations. This team is our last line of break/fix defense.

Detailed Description

The SRE position at Accelya is comprised of many facets. It requires an individual who has a broad range of experience, from system/environment administration to DevOps to even certain areas of application development. Application installation, configuration and maintenance of our Accelya Offer/Order platform, APM and monitoring tools are a key area of focus and responsibility. As this is a support position, a high amount of technical troubleshooting prowess is needed to diagnose problem areas and find root cause in accordance with strict SLAs behind airline systems that control flight operations.

To bring value to the position, a potential team member should possess a high degree of self-ownership. This is part in parcel with the extraordinary SLA requirements, and overall culture of fast and efficient implementation. Therefore, any candidate should apply their skillsets in a manner consistent with leadership expectations and process/procedures to ensure quality work. Inclusive of doing quality work would be solid communication abilities around technical subject matter to technical and non-technical audiences.

A background/expertise in DevOps is highly desired, with experience in system/environment administration also being valuable. Accelya would expect the individual to have heavy scripting experience at minimum, but would prefer someone who has been involved in application development. This is because the role requires a considerable level of awareness and comfort around application behavior, to be able to properly install, support and configure the necessary applications.

Previous roles the candidate filled that required an emphasis on technical troubleshooting will contribute to success for the candidate in the SRE position. With the troubleshooting will be an expectation for implementing fixes/changes for resolution when applicable. An individual who takes a lessons learned approach, and concentrates on not repeating the problematic situation, is also what Accelya is seeking.

Duties & Responsibilities:

• Ownership of operation of our highly available, scalable, SaaS platform hosted exclusively in AWS. As a member of cloud ops-sec team, you will be the escalation point from the initial triaging teams for the AWS environment / platform.
• Analyze and diagnose problem areas related to the AWS platform, system level (Windows and/or Linux) and basic networking level stemming from incidents in the Accelya Offer/Order platform.
• Strong cloud networking experience required: VPCs, TGWs, DXCs, ACLs, SGs, VPNs.
• Primary point for administration for AWS, through process/procedure and build out of library of infrastructure as a code.
• Install, configure, maintain and support APM and monitoring tools such as DataDog, Sumo Logic, Kibana/OpenSearch, Dynatrace and AppDynamics. Custom monitoring tools are involved as well, and will require maintenance.
• Create and manage tools that will assist in troubleshooting and problem area determination. Also included would be automation wherever possible, around tasks and troubleshooting.
• Implementation of solution architecture from cloud architect team into all AWS environments. Training and adoption of L1 teams around solution and support.
• Adhere to enterprise change control processes & procedures, applying skillset in line with not only change control, but all processes and procedures.
• Work with Cloud security team to ensure environment changes comply with existing compliance policies and standards.

Knowledge, Experience & Skills:

• Bachelors degree (or higher education) in engineering, computer science, information technology, or mathematics.
• 5+ years DevOps experience, with focus on building CI/CD pipeline, application build creation and integration with 3rd party or proprietary services.
• 5+ years of experience with AWS, including involvement in publishing underlying applications/services in a public manner (public cloud).
• 8+ years scripting, inclusive of process/task automation, application build out, and additional application instrumentation for troubleshooting and logging.
• Knowledge of API workflow, web services, REST, and RPC is a must.
• Infrastructure as a code background in either a DevOps role or system administration role is a must.
• Proven ability to collaborate with multi-disciplinary teams of business analysts, developers, data scientists, and subject matter experts.
• Architecting, designing, developing, and implementing cloud solutions on AWS platforms is a plus.
• AWS cloud security controls implementations experience essential.
• AWS certifications are a plus.

Tools

• Public Cloud AWS, AWS CLI, Jenkins, Gitlab or GitHub, Terraform, Spinnaker, Jira, Confluence.
• Previous CI/CD ownership/implementation
• Both Windows OS and Linux OS preferred
• Languages/Frameworks: PowerShell, Bash, Python
• Bonus: Docker, Packer, Kubernetes, C#, C/C++, Azure APIM, Akamai