Senior Program Manager - PMO (15-25 yrs)

Job Description :

We are looking for a Senior Program Manager specializing in strategic delivery.

You will work on highly complex, cross-team, multi-year product delivery and help to ensure teams are delivering high quality products and services while being responsible for the over-arching roadmap. You will help teams work on predictability and quality while supporting engineering and operational excellence. You will define roadmap deliverables, develop program execution plans, track progress, anticipate risks, provide escalation management, make sound trade off decisions, and balance business needs versus technical constraints.

The candidate will make an impact by aligning business and global technology goals while managing relationships across cross-functional teams and influencing decisions across multiple work streams and executive leadership. The primary customers for the role are engineering leaders, product managers, developers, and analytics teams within the client.

The candidate will have a deep understanding of Lean-Agile program management practices (including SAFe), DevOps, and SRE principles and practices. The candidate's technical depth should include understanding the principles behind why engineering teams make architectural decisions, including cloud native platforms, streaming data platforms, and the challenges faced when providing secure solutions in regulatory spaces as well as ensuring the privacy of our customers.

Roles and responsibilities :

- Partner with Engineering, Product Management, and User Experience teams to define, prioritize, and implement features, infrastructure, processes, and workflow, and oversee the framework that drives product backlog management and product/feature releases

- Manage scope and change management practices and drive governance to ensure strong scope change control

- Drive and oversee coordination of cross-functional teams involved in the product development to support all aspects of the program management

- Manage the weekly forums of health measurement, dashboard generation, status reporting, risk monitoring, issue escalations, process audit & reporting

- Establish quality standards to be followed across the teams.

- Monitor process adherence & activate remediation protocols where needed

- Provide ongoing visibility to all stakeholders on program status including key decisions, dependencies, risks, issues, metrics, etc.

- Uncover, anticipate, raise, and aggressively remove obstacles which prevent teams from delivering against expected program outcomes.

- Support the teams to collaboratively drive continuous improvement and create a learning organization to enable speed to market and foster innovation.

- Actively seek to improve the engineering delivery pipeline, reducing cycle time and increasing quality and security posture.

- Create order out of chaos as needed, and masterfully navigate ambiguities to create direction and strategy through discovery and a product mindset.

- Provide thought leadership and perspective across multiple organizations to eliminate knowledge silos.

- Be responsible for tool assessment and recommendation in alignment with program management best practices

Desired Skills and Experience :

- Bachelor's degree in computer science, Engineering, Information Technology, or relevant area of study, or equivalent work experience 15+ years' experience in engineering, engineering program management, technical program management, product management, or related area

- Extensive experience using, managing, and supporting teams with Agile program management tools, such as Jira, Rally, Confluence, etc.

- Experience managing programs across cross-functional teams, building sustainable processes and coordinating release schedules

- Solid experience in driving process improvements and implementation of various tools related standard processes

- Certification in Lean-Agile practices, such as Certified Scrum Master or SAFe.

- Experience managing complex programs with solutions relying on cloud-native technologies.

- Extensive experience managing programs supporting Platform service-oriented or SaaS based solutions.

- Strong verbal and written communications skills with the ability to influence the enterprise.