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32 ABBYY Jobs

Technical Success Manager

ABBYY

1.0

based on 1 Review

4-7 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Technical Success Manager

ABBYY

posted 2mon ago

Job Role Insights

Key skills for the job

Consulting Automation Testing Project Management Mining Engineering Analytical Chemistry ERP Systems

+ 4 more

Job Description

Conduct value discovery sessions with key customers. Capture customer objectives and ensure outcomes are documented to demonstrate quantifiable business value
Effectively articulate the gap between where the clients current state is vs their desired state
Work closely with other Technical Success Managers, account managers, and pre-sales to contribute to overall value assessment and findings
Build and maintain customer/partner relationships, ensuring constant and professional communications with assigned accounts
Be a strategic advisor to customers/partners by understanding the customer success criteria and use cases, familiarizing them with the products, the teams, and the process in the early stages of their lifecycle. Helping them to achieve success and value from our product
Identify and facilitate customer & partner training needs to promote good usage habits and adoption of our products through customer education
Proactively prevent and eliminate obstacles for customers using ABBYY products & services, escalate technical issues, leads, and feedback to appropriate internal groups as needed.
Promote the expansions, renewals, and adoptions of ABBYY solutions, ultimately ensuring customers maximize the value derived from ABBYY products & services
Manage customer/partner expectations regarding timelines, steps to resolution, and any other relevant information
Research and investigate customer issues while working closely with software developers as necessary on resolutions
Proactively identify and measure how customers use the products, their adoption rates, customer satisfaction, licensing utilization, churn risks, and renewal habits. Then build & execute the relevant customer success plays
Integrated project management and organization responsibilities, liaising with diverse stakeholders internally and externally to ensure delivery of customer needs.
Be the Voice of the customer in ABBYY. Carry out feedback initiatives with customers, discovering their opinions, feelings, and objections to our products. Using this insight to trigger initiatives that make the necessary business changes
Help drive customer references

, advocacy, and case studies

Job Requirements:

5+ years of experience in Pre-Sales, Professional Services, consulting, Technical Account Management, or other customer-facing technical roles
Must have SaaS experience
A mix of business and technical acumen with the ability to engage and add value in discussions involving both technology and business strategy
Strong ability to translate technology needs into outcomes
Experience in any one of the following technologies:
o OCR/ICR
o Intelligent Document Processing
o Document/Content Intelligence
o Enterprise Automation
o RPA, ECM, BPM, or ERP
o Process mining or Task mining analytics
o Analytics SAAS platform
Previous experience with ABBYY software great nice to have
Previous experience with software implementation
Understands solution-focused engagement approaches and methods
Strong project management, time management, and prioritization skills with the ability to balance multiple priorities, accounts, and resolutions
Strong analytical and problem-solving skills with the ability to work with ambiguity and collaborate with other team members
Excellent customer-facing and interpersonal skills
Strong written and verbal English communication skills
Proven self-starter with a strong track record showing results, sound judgment, and detail orientation
Able to manage the successful delivery of a portfolio of customer engagements
Advance proficiency in MS Office Suite or similar platforms

At ABBYY you will:

Love how you work

We provide remote and hybrid working options to fit all lifestyles.
We use flexible hours across most of our teams to allow you to find your own definition of balance.
Encouraging a culture of giving, we provide two paid volunteering days off every year so you can take time to contribute to the causes you care about.
To ensure your family is cared for, we offer paid parental leave in all our locations.

Employment Type: Full Time, Permanent

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