Customer Success Engineer - Prisma Cloud- Chinese

Job Responsibilities:

1. Ensure customers are maximizing their return on investment by rapidly implementing and
operationalizing security solutions to achieve their business and security objectives
2. Assist customers in implementing custom integrations and workflows to ensure security
solutions are fully integrated into their security operations center.
3. Be the first line of defense in solving customer support requests, and coordinating and
prioritizing timely resolutions with engineering teams.
4. Serve as a customer advocate in influencing product roadmap and improvements.
5. Coach customers on how to establish and manage their Cloud Security Change
Management/Governance/Center of Excellence programs.
6. Identify risks to the customer achieving their stated business goals and work with the
account team to build a risk mitigation plan or escalate as needed.
7. Develop a comprehensive understanding of typical business challenges faced by customers
and common objectives to appropriately map product features and associated business
benefits to address their needs.
8. Our Security team is critical to our success and mission. As part of this team, you enable
customers by providing support to clients after they have purchased our products. Our

dedication to our customers doesn t stop once they sign it evolves. As threats and
technology change, we stay in step to accomplish our mission.
9. You ll be involved in implementing new products, transitioning from old products to new,
and will fix integrations and critical issues as they are raised in fact, you ll seek them out to
ensure our clients are safely supported. We fix and identify technical problems, with a pointed
focus on providing the best customer support in the industry.

Candidate Profile:

1. 3-8 years of relevant work experience in solution architecture, technical support, pre-sales,
post-sales, technical support, consulting or similar roles desired; strong consulting and project
management skills
2. Ability to clearly articulate technical issues to both technical and non-technical audiences,
executives and explain their impact on business both internal and external to the organization
3. Experience with deploying, operationalizing or supporting one or more cloud applications
such as Box, Dropbox, Google Drive, Salesforce.com, is desired.
4. Proven track record of managing customer escalations, balancing customer expectations
and negotiating successful resolutions
5. Ability to multi-task and work in a fast-paced environment
6. Strong hands-on experience with one or more of the following Cloud Platforms AWS, GCP
and Azure
7. Strong Knowledge of AWS services and components such as EC2, ELB, VPC, RDS, Route53,
S3, Cloud Formation, Cloud Trail, Lambda and IAM etc. In lieu of AWS experience, similar
experience with Azure or GCP will be considered
8. One or more of Architect level AWS Certification, Azure Certification or Google Cloud
Certification strongly preferred. Those will Cloud Security Certifications like CCSP will be
preferred.
9. Experience deploying and operationalizing Kubernetes, containers, and serverless
10. Hands-on experience with Linux distributions (RHEL, Debian, Alpine, Ubuntu, Centos, etc.)
11. Exposure to DevOps ecosystem: CI, CD tools, orchestration tools, data center automation,
open source tools like Jenkins, Ansible, Terraform, etc.
12. Understanding of Networking concepts and experience with multi-vendor networking
devices such as routers, switches, firewalls, traffic generators, etc.
13. Experience with Security Solutions, Remote VPNs, IPSEC, PKI TLS, TCP/IP, DLP,
Authentication Protocols (SAML, LDAP, RADIUS, etc.)
14. Knowledge of general security practices and regulatory compliance requirements (CIS, PCI,
NIST etc)
15. Experience with one or more scripting languages like Python, PowerShell, JavaScript, etc.
16. Experience with REST APIs
17. Ability to read and understand JSON
18. BE/BTech in Computer Engineering / Electronics Communications Engineering or their
equivalent

 

Mandatory Skills