Senior Executive CRM

Job Summary

We are seeking an experienced and dynamic Senior Executive CRM to handle CRM operations.

Key Responsibilities

1. Overseeing Overall CRM Activities:

• Manage day to day CRM functions, ensuring seamless coordination across various departments.
• Ensure a consistent and customer-focused approach in all CRM activities.

2. Post-Sales Documentation and Coordination:

• Oversee the post-sales documentation process, including coordination and registration procedures.
• Ensure timely and accurate completion of all necessary documentation for customers.

3. APF/Area Processes and Approvals:

• Manage APF (Approved Project Finance) and area-related processes.
• Obtain necessary approvals in a timely manner to facilitate smooth project execution.

4. Collections Projections and Reports:

• Oversee collections and ensure projections are met in alignment with financial goals.
• Prepare and present detailed reports on collections, highlighting key trends and areas for improvement.

5. Customer Grievance Handling:

• Addressing and resolving customer grievances promptly.
• Implement effective grievance redressal mechanisms to maintain high levels of customer satisfaction.

6. Project Status Updates:

• Regularly update customers on project status, ensuring transparency and trust.
• Coordinate with the project team to provide accurate and timely information to customers.

7. Customer Meetings:

• Organize and conduct customer meetings to address concerns, provide updates, and strengthen relationships.
• Ensure that customer feedback is collected and acted upon to improve service delivery.

8. Collaboration and Communication:

• Work closely with sales, marketing, and operations teams to ensure seamless customer experiences.
• Communicate CRM insights and recommendations to stakeholders at all levels.

Skills & Qualifications

• Any Graduation
• 2+ years of experience in CRM with a strong background in real estate customer support.
• Proven track record of overseeing CRM activities, including post-sales documentation, registration, APF processes, and approvals.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in CRM software and data analysis tools.
• Strong problem-solving skills and the ability to manage complex customer relationships.

About Company:

With 16 years of experience in the construction and real estate industry, Aakriti Constructions has built a reputation for delivering high-quality, innovative, and sustainable projects across residential, commercial, and infrastructure sectors. We focus on creating lasting value for our clients through precision, reliability, and customer-centric solutions. Our commitment to eco-friendly practices ensures that we contribute to a greener future. At Aakriti, we foster a culture of growth, offering ample opportunities for professional development and career advancement, while upholding the highest standards of excellence in every project we undertake.

Work Location : Madhapur | Tellapur | Nallagandla.