Manager - Client Services (3-5 yrs)

- We are seeking a highly motivated and experienced Client Services Manager to join our growing team.

- As a key member of our Client Services department, you will be responsible for overseeing the delivery of exceptional, personalized services to our discerning clientele.

- This role requires a deep understanding of the luxury lifestyle, impeccable service standards, and the ability to anticipate and exceed client expectations.

Client Relationship Management:

- Develop and maintain strong, long-term relationships with high-net-worth individuals and families.

- Proactively understand client preferences, lifestyle needs, and evolving requirements.

- Provide personalized service solutions and recommendations tailored to individual client needs.

- Handle client inquiries and requests with utmost discretion and professionalism.

- Resolve client concerns and issues promptly and effectively.

- Oversee the daily operations of the concierge team, ensuring the highest level of service delivery.

- Monitor and evaluate team performance and provide regular feedback and coaching.

- Ensure adherence to service standards and quality control measures.