Manager - Client Services - HR Consultancy Firm (3-6 yrs)

- Join our dynamic team as a Client Services Manager to lead and nurture client relationships at Leute Passen India Private Limited.

- This remote, mid-level position requires 3 to 6 years of relevant work experience.

- The role is based in major cities including Bangalore, Mumbai, Hyderabad, Delhi, Chennai, Kolkata, and Noida, allowing you to work flexibly and make a significant impact within a growing HR Consultancy firm.

Qualifications And Skills:

- Proven experience in account management to effectively oversee and develop key client accounts while ensuring customer satisfaction.

- Exceptional communication skills to facilitate clear and efficient interaction between clients and internal teams.

- Ability to retain clients by strengthening relationships and providing value-added services.

- Proficiency in customer relationship management to maintain and enhance client engagement.

- Strong problem-solving skills to identify issues and implement effective solutions that meet client needs.

- Team leadership capabilities to guide, motivate, and manage project teams in delivering client solutions.

- Experience in project management ensures that all client projects are delivered on time and within scope.

- Skilled in negotiation to manage contracts, terms, and agreements beneficially for both the client and the company.

- 2 years of international sales support or lead generation experience (Mandatory).

Roles And Responsibilities.

- Maintain an in-depth understanding of client needs to provide tailored solutions and achieve high client satisfaction rates.

- Lead and manage client meetings and presentations to ensure a transparent and engaging communication process.

- Collaborate with internal departments to ensure seamless delivery of services and meet client expectations.

- Regularly review account performance and conduct account reviews to identify opportunities for growth and improvement.

- Develop a comprehensive strategy to retain clients and reduce churn, ensuring long-term relationships.

- Monitor market trends and communicate actionable insights to drive strategic business decisions.

- Prepare reports and analytics to provide clients and management with clear visibility into service performance.

- Train and mentor junior team members to enhance client service skills and maintain a high-performance team culture.

Desired Skills and Experience:

Customer Relationship Management, Account Management, Communication Skills, Problem-Solving, Team Leadership, Client Retention, Project Management, Negotiation Skills.