AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Engaged Employer
i
This company page is being actively managed by
2COMS Team. If you also belong to the team, you
can get access from
here
2COMS
Compare
All Filters
292 2COMS Jobs
Mortgage loan servicing - SPE/SME/TLHyderabad
2COMS
posted 9hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
SUMMARY
Requirements
Job Title: Specialist/SME for Written Correspondence
Reporting to: Team Leader
Objectives
The Written Correspondence team is responsible for conducting thorough research on written complaints and providing comprehensive written responses addressing all issues identified in the complaint. The Specialist/SME will be accountable for the meticulous investigation and resolution of customer complaints.
Key Result Areas (KRAs)
Productivity:
- The Specialist/SME is expected to consistently meet or exceed the set/agreed target within the specified timeframe, both during the training period and post-training.
- Productivity targets will be adjusted based on tenure, with any changes communicated to the Specialist/SME.
Quality:
- Meeting and surpassing the minimum quality benchmark as per the specified guidelines is expected.
- Quality targets will be revised based on tenure, with any changes communicated to the Specialist/SME.
Feedback:
- The Specialist/SME is expected to be open and receptive to feedback, utilizing it as a tool for continuous self-improvement and process development.
Key Responsibilities
- Thoroughly research written complaints received from customers.
- Analyze identified issues in the complaints and gather necessary information for resolution.
- Provide comprehensive written responses to customers, addressing all concerns raised in the complaints.
- Utilize critical thinking skills to assess the validity of complaints and propose effective solutions.
- Collaborate with various departments to gather insights and information relevant to the complaints.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Continuously enhance the complaints handling process by identifying trends and recommending changes.
Requirements:
- Proven experience in written correspondence or complaints resolution
- Strong analytical and critical thinking skills
- Excellent written communication skills
- Ability to collaborate effectively with cross-functional teams
- Proficiency in maintaining accurate records and documentation
Employment Type: Full Time, Permanent
Read full job description2COMS Interview Questions & Tips
Prepare for 2COMS roles with real interview advice
Top 2COMS Interview Questions
Q1. how rdp work, how you will setup samba server, or nfs server, backup, recovery, they will ask about RAID and other thing. yes they have also ... read more
asked in
IT Administrator interview
Q3. if you have one system if it's not working what you will do..? And you don't have knowledge about that tech that is not working..? what will ... read more
asked in
IT Administrator interview
What people at 2COMS are saying
What 2COMS employees are saying about work life
based on 447 employees
Strict timing
Alternate Saturday off
No travel
Day Shift
2COMS Benefits
Job Training 
Work From Home 
Soft Skill Training 
Team Outings 
Free Transport 
Compare 2COMS with
Team Lease
Compare
Quess
Compare
Randstad
Compare
ManpowerGroup
Compare
Kelly Services
Compare
Adecco Group
Compare
Gi Group
Compare
Iksula
Compare
Allegis Group
Compare
Genpact
Compare
iEnergizer
Compare
AU Small Finance Bank
Compare
WNS
Compare
Conneqt Business Solutions
Compare
Ericsson
Compare
EXL Service
Compare
Sutherland Global Services
Compare
Equitas Small Finance Bank
Compare
Delhivery
Compare
Hexaware Technologies
Compare
Similar Jobs for you
Mortgage loan servicing - SPE/SME/TLHyderabad
1-6 Yrs
Hyderabad / Secunderabad
Graduate fresher opening For International customer support role in a
0-5 Yrs
Mumbai
Share an Interview