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Front Office Executive
2COMS
posted 3hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
SUMMARY
1. Professional Appearance and Personality
Impeccable grooming and professional attire to reflect the clinic’s luxury image.
A friendly, warm, and welcoming demeanor.
Strong interpersonal skills to build rapport with patients.
2. Communication Skills
Proficiency in English and regional languages; additional language skills are a plus.
Polite, clear, and confident communication over the phone and in person.
3. Administrative Skills
Proficiency in handling clinic management software for appointments, billing, and records.
Efficient scheduling and time management to prevent overlaps or delays.
Experience in handling patient inquiries, complaints, and feedback professionally.
4. Hospitality Experience
Prior experience in the hospitality industry or luxury service environments preferred.
5. Organizational Abilities
Strong multitasking skills to manage check-ins, check-outs, and patient coordination seamlessly.
Maintaining accurate records of appointments, follow-ups, and payments.
Inventory tracking for front office supplies and patient materials.
6. Problem-Solving and Conflict Management
Quick thinking and ability to handle last-minute changes or challenges with patients.
Calm and professional demeanor in resolving patient concerns.
7. Marketing and Branding Awareness
Knowledge of clinic promotions, services, and offerings to answer queries effectively.
Ability to engage patients with the clinic’s branding, campaigns, and loyalty programs.
8. Technical Proficiency
Competency in using office equipment like computers, printers, and card machines.
Familiarity with MS Office is a must.
9. Confidentiality and Professional Ethics
Maintaining patient confidentiality as per company policies.
Professional attitude in dealing with sensitive patient information.
10. Customer-Centric Attitude
Anticipating patient needs and ensuring their comfort at all times.
Going the extra mile to ensure satisfaction, creating memorable experiences for them.
Bonus Traits:
A cheerful, energetic personality to keep the clinic environment positive.
Training or certification in customer service, hospitality, or front office management.
Employment Type: Full Time, Permanent
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People are getting interviews at 2COMS through
People are getting interviews through
(based on 22 2COMS interviews)
Job Portal
Referral
Walkin
Campus Placement
36%
23%
9%
5%
27% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at 2COMS are saying
What 2COMS employees are saying about work life
based on 432 employees
Strict timing
Alternate Saturday off
No travel
Day Shift
2COMS Benefits
Job Training 
Work From Home 
Soft Skill Training 
Team Outings 
Free Transport 
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Quality Control/ R&D/ Repacking (Chemical Industry)_Hyderabad
0-5 Yrs
Hyderabad / Secunderabad
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