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3.8

based on 437 Reviews

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431 2COMS Jobs

Front Office Executive

2coms

 · 

3.8

 based on 437 Reviews

0-5 years

Kolkata

Front Office Executive

2COMS

posted 1d ago

Job Role Insights

Fixed timing

Key skills for the job

Software Configuration Management Environmental Science Frontend Development Project Coordination Hospitality Front Office

+ 10 more

Job Description

SUMMARY
1. Professional Appearance and Personality
Impeccable grooming and professional attire to reflect the clinic’s luxury image.
A friendly, warm, and welcoming demeanor.
Strong interpersonal skills to build rapport with patients.
2. Communication Skills
Proficiency in English and regional languages; additional language skills are a plus.
Polite, clear, and confident communication over the phone and in person.
3. Administrative Skills
Proficiency in handling clinic management software for appointments, billing, and records.
Efficient scheduling and time management to prevent overlaps or delays.
Experience in handling patient inquiries, complaints, and feedback professionally.
4. Hospitality Experience
Prior experience in the hospitality industry or luxury service environments preferred.
5. Organizational Abilities
Strong multitasking skills to manage check-ins, check-outs, and patient coordination seamlessly.
Maintaining accurate records of appointments, follow-ups, and payments.
Inventory tracking for front office supplies and patient materials.
6. Problem-Solving and Conflict Management
Quick thinking and ability to handle last-minute changes or challenges with patients.
Calm and professional demeanor in resolving patient concerns.
7. Marketing and Branding Awareness
Knowledge of clinic promotions, services, and offerings to answer queries effectively.
Ability to engage patients with the clinic’s branding, campaigns, and loyalty programs.
8. Technical Proficiency
Competency in using office equipment like computers, printers, and card machines.
Familiarity with MS Office is a must.
9. Confidentiality and Professional Ethics
Maintaining patient confidentiality as per company policies.
Professional attitude in dealing with sensitive patient information.
10. Customer-Centric Attitude
Anticipating patient needs and ensuring their comfort at all times.
Going the extra mile to ensure satisfaction, creating memorable experiences for them.
Bonus Traits:
A cheerful, energetic personality to keep the clinic environment positive.
Training or certification in customer service, hospitality, or front office management.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Front Office Executive roles with real interview advice

What people at 2COMS are saying

What 2COMS employees are saying about work life

based on 437 employees
55%
45%
65%
98%
Strict timing
Alternate Saturday off
No travel
Day Shift
View more insights

2COMS Benefits

Job Training
Work From Home
Soft Skill Training
Team Outings
Free Transport
Health Insurance +6 more
View more benefits

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