47 24/7 Customer Jobs
·
4-9 years
₹ 6 - 6.5L/yr
Hyderabad / Secunderabad
1 vacancy
Associate Team Lead - Tech Support - BPO
24/7 Customer
posted 2d ago
Associate Team Leader Operations (Chat or Voice)
Job Description:
To lead a team of frontline agents on the Operations floor, maintain desirable performance and engagement levels and focus on constant improvement. Manage agents from Hiring, Training, Nesting and Production basis the need
Required Job Experience:
Experience in handling teams of 12 – 15 agents in Operations
Experience in managing teams in a Chat environment is preferred
Excellent English speaking/writing ability
Certifications:
Any relevant certifications would add value
Competency Requirements: [Technical & Behavioral]
Excellent spoken skills and effectively communicates with the management and the client if required.
Ability to understand team dynamics.
Knowledge on Internet, working on Intranet Applications and MS-Office (preferably Excel) Analytics of data and PowerPoint Presentations
Excellent feedback skills. Help the agents minimize defects and provide effective resolution on calls
Depicting excellent probing, problem solving and sales techniques and set example for others
Able to coach the agent with various techniques and help achieve program metrics, should be a good advisor to our agents and have good knowledge of the product.
Flexible to take additional responsibilities as per Program/Process requirements.
Handle New Hire Classes, Nesting and Production – Attendance Tracking, Coachings, CIRs and EOD Reports
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for 24/7 Customer Associate - Team Lead roles with real interview advice
Work from home option
Mostly everything. Nobody us going to hear your side if story. Its just stressful and nobody does their job honestly. They only pretend like they are there to support you..
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