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47 24/7 Customer Jobs

Associate Team Lead - Tech Support - BPO

4-9 years

₹ 6 - 6.5L/yr

Hyderabad / Secunderabad

1 vacancy

Associate Team Lead - Tech Support - BPO

24/7 Customer

posted 2d ago

Job Role Insights

Flexible timing

Job Description

Associate Team Leader Operations (Chat or Voice)


Job Description:


To lead a team of frontline agents on the Operations floor, maintain desirable performance and engagement levels and focus on constant improvement. Manage agents from Hiring, Training, Nesting and Production basis the need


Required Job Experience:

Experience in handling teams of 12 – 15 agents in Operations

Experience in managing teams in a Chat environment is preferred

Excellent English speaking/writing ability


Certifications:

Any relevant certifications would add value


Competency Requirements: [Technical & Behavioral]

Excellent spoken skills and effectively communicates with the management and the client if required.

Ability to understand team dynamics.

Knowledge on Internet, working on Intranet Applications and MS-Office (preferably Excel) Analytics of data and PowerPoint Presentations

Excellent feedback skills. Help the agents minimize defects and provide effective resolution on calls

Depicting excellent probing, problem solving and sales techniques and set example for others

Able to coach the agent with various techniques and help achieve program metrics, should be a good advisor to our agents and have good knowledge of the product.

Flexible to take additional responsibilities as per Program/Process requirements.

Handle New Hire Classes, Nesting and Production – Attendance Tracking, Coachings, CIRs and EOD Reports



Employment Type: Full Time, Permanent

Read full job description

24/7 Customer Interview Questions & Tips

Prepare for 24/7 Customer Associate - Team Lead roles with real interview advice

People are getting interviews at 24/7 Customer through

(based on 136 24/7 Customer interviews)
Walkin
Job Portal
Referral
Company Website
Campus Placement
Recruitment Consultant
33%
24%
15%
7%
5%
4%
12% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at 24/7 Customer are saying

3.5
 Rating based on 23 Associate - Team Lead reviews

Likes

Work from home option

Dislikes

Mostly everything. Nobody us going to hear your side if story. Its just stressful and nobody does their job honestly. They only pretend like they are there to support you..

Read 23 reviews

Associate - Team Lead salary at 24/7 Customer

reported by 99 employees with 3-8 years exp.
₹3 L/yr - ₹7 L/yr
46% less than the average Associate - Team Lead Salary in India
View more details

What 24/7 Customer employees are saying about work life

based on 2.7k employees
64%
74%
65%
56%
Flexible timing
Rotational Shift
No travel
Night Shift
View more insights

24/7 Customer Benefits

Free Transport
Cafeteria
Health Insurance
Job Training
Soft Skill Training
Gymnasium +6 more
View more benefits

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24/7 Customer Hyderabad / Secunderabad Office Location

View all
Hyderabad Office
5th floor, NSL SEZ (Hyderabad) Plot No. 6, Survey No. 1 IDA Uppal Hyderabad
Hyderabad - 500039

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