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47 24/7 Customer Jobs

Assistant Manager - IT (Desktop Team)

8-13 years

₹ 7 - 9L/yr

Bangalore / Bengaluru

1 vacancy

Assistant Manager - IT (Desktop Team)

24/7 Customer

posted 2d ago

Job Description

Dear Candidate,


We have a requirement for Assistant Manager, Desktop (OMG) department.


Must to have - Graduation / 3 years Diploma (Polytech)

Good communication to manage Incident calls

Team Management experience



Location: Bangalore


Job time: Rotational Shift


Technical Competencies:


1. Good knowledge of computer hardware & peripherals.

2. Troubleshooting hardware and software issues.

3. Installing and upgrading operating systems and computer software (UEFI & remote)

4. Patching of operating systems & DLP troubleshooting

5. Antivirus installation and troubleshooting

6. Basic Troubleshooting networking and connection issues (DHCP / DNS)

7. Good verbal & written communication skills

8. Knowledge of imaging and creation of Golden master images.

9. Basic Troubleshooting Windows domain networking

10. Basic troubleshooting of printers & media players (scala /xibo)

11. Knowledge of any of the ticketing tool and workflow.

Preferred certification in MCSE / MCP or any desktop, VDI certifications.

Managerial :

1. Managing the support teams and contractors with the daily workload

2. Managing shift roaster and availability, leaves, vacations, and emergencies

3. Handle and solve customer escalations over emails, calls

4. Attend incident calls, problem management calls, contribute to preparing RCAs

5. Create and implement SIPs and achieve efficiency & cost reduction in OMG.

6. Assign and manage SPOCs and Shift leads to handle new projects.

7. Manage Knowledge repository KB article

8. Create and share weekly / monthly operations PPTs, reports & Dashboards.


Employment Type: Full Time, Permanent

Read full job description

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What people at 24/7 Customer are saying

Assistant Manager Information Technology salary at 24/7 Customer

reported by 1 employee with 8 years exp.
₹13.5 L/yr - ₹17.2 L/yr
98% more than the average Assistant Manager Information Technology Salary in India
View more details

What 24/7 Customer employees are saying about work life

based on 2.7k employees
64%
74%
65%
56%
Flexible timing
Rotational Shift
No travel
Night Shift
View more insights

24/7 Customer Benefits

Free Transport
Cafeteria
Health Insurance
Job Training
Soft Skill Training
Gymnasium +6 more
View more benefits

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24/7 Customer Bangalore / Bengaluru Office Location

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Bangalore Office
Prestige Tech Platina 2, Marathahalli Sarjapura Outer Ring Road, Kadabeesanahalli, Bangalore
Bangalore - 560087

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