Sales & Operations Associate - Hiring For our Portfolio Company

About Us

W Health has set up India s first Venture Studio called 2070 Health an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new business. Companies incubated in the last 15 months- Elevate Now , Nivaan Care , Reveal Healthtech , BabyMD

About BabyMD:

BabyMD is a complete, round-the-clock paediatric chain of clinics for new-age parents, with a bunch of services all under one roof. We offer holistic paediatric wellness solutions through our physical clinics telemedicine, focusing on not just the child, but also the parents. Some of our services include consultation, vaccinations, development assessment, therapies, lactation nutrition and many more. We have 2 clinics so far plan to launch 4 more clinics in the next 3 months.

Job Overview:

As a Tele-Sales Executive, you will be responsible for engaging with potential and existing customers to promote BabyMDs services, drive lead-to-customer conversions, and support the growth of our clinics. You will work closely with the Sales Head to achieve sales targets, enhance customer experiences, and increase the number of Parents we serve. This is a full time work from office role.

Responsibilities:

• Sales:
• Achieve monthly targets of lead to conversion %
• Ensure first call TAT is less than 5 mins
• Do outbound calls to leads from various sources (digital, offline, walk-ins)
• Ensure no missed calls in case of inbound call
• Engage explain BabyMD s services, and convert leads for appointments or any other services
• Do cross-selling and up-selling of clinic services such as vaccinations, therapies, wellness checks etc
• Build strong customer relationships address any queries with accurate information in professional empathetic manner
• Lead Management:
• Efficiently handle CRM for accurately capturing all the necessary lead details, lead journey interactions
• Timely follow ups on pending leads and ensure lead closure
• Leverage Dialer WhatsApp to efficient communicate with the leads
• Collaboration:
• Collaborate with clinic staff and the marketing team to ensure seamless customer service and experience
• Derive consumer insights provide feedback to the marketing team based on lead interactions
• Provide feedback to the product team and suggest improvements in tools like CRM, Dialer etc.
• Work with Offline Growth team to do sales in camps other activations
• Performance Tracking:
• Track daily sales performance metrics such as - lead conversion, first call TAT, call quality score
• Meet exceed individual monthly sales targets and assist in achieving overall company targets.